NaKayla Harris
Bessemer,AL
Summary
Dedicated back-up head teller with a track record of training new employees and supervising cash operations. Skilled in maintaining compliance and resolving discrepancies, contributing to a high-performing, customer-focused branch environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BACK- UP HEAD TELLER /Bank Teller
AMERICAS FIRST FEDREAL CREDIT UNION
MCCALLA, AL
01.2022 - Current
- Supervised daily cash operations and ensured compliance with credit union policies.
- Trained new tellers on transaction processes and customer service protocols.
- Managed cash drawer balances and resolved discrepancies in cash handling.
- Assisted members with account inquiries and provided financial product information.
- Coordinated teller schedules to maintain optimal branch staffing levels.
- Implemented process improvements to enhance transaction efficiency and accuracy.
- Conducted regular audits of teller transactions to ensure adherence to regulations.
- Cultivated strong member relationships through attentive service and problem resolution.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Ensured proper handling of cash drawer limits according to bank policy.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Verified amounts and integrity of every check or funds transfer.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Performed data entry tasks as needed, such as updating account information in the system.
- Conducted audits of serviced portfolios on a regular basis to identify any errors or inaccuracies.
Assembly Line Production Worker
MBUSI
Vance, Alabama
01.2018 - 11.2021
- Operated assembly line machinery for efficient product assembly.
- Inspected components for quality and adherence to specifications.
- Collaborated with team members to streamline production processes.
- Maintained organized workstations for optimal workflow and safety.
- Trained new employees on assembly line procedures and safety protocols.
- Followed safety guidelines to ensure a secure working environment.
- Assembled components according to established procedures and safety protocols.
- Organized production line equipment and materials for assembly tasks.
- Rotated through various positions on the assembly line as needed by management.
- Performed quality checks on products to ensure they met company standards.
- Cleaned tools, equipment, and workstations as needed throughout shift.
Education
High School Diploma -
PLEASANT GROVE
Pleasant Grove, AL05-2016
Some College (No Degree) - PRE-NURSING
LAWSON STATE COMMUNITY COLLEGE
Birmingham, ALSkills
- Cash handling
- Compliance auditing
- Customer account management
- Transaction processing
- Financial product knowledge
- Team leadership
- Equipment operation
- Team collaboration
- Operational procedures
- Time management
- Finishing work
- Quality control
Certification
- MORTGAGE SERVICING RIGHT (MSR) (FEB 2024)
- STAR TELLER (2022-2025)
Timeline
BACK- UP HEAD TELLER /Bank Teller
AMERICAS FIRST FEDREAL CREDIT UNION
01.2022 - Current
Assembly Line Production Worker
MBUSI
01.2018 - 11.2021
High School Diploma -
PLEASANT GROVE
Some College (No Degree) - PRE-NURSING
LAWSON STATE COMMUNITY COLLEGE
Similar Profiles
Kieawnna JohnsonKieawnna Johnson
Member Service Representative at Americas Christian Credit UnionMember Service Representative at Americas Christian Credit Union
Angela OlsenAngela Olsen
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Kamya StarksKamya Starks
Behavior Interventionist at Children's of Alabama HospitalBehavior Interventionist at Children's of Alabama Hospital
Katressa BoykinsKatressa Boykins
Delivery Driver at AmazonDelivery Driver at Amazon