NaKayla Johnson
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Texas Works Advisor
The State Of Texas
03.2021 - Current
- Providing support, guidance, and counsel to families in need . Making referrals or introductions to other agencies. Scheduling and escorting individuals to appointments with legal aid workers, counselors, doctors, etc.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining eligibility.
Operations Specialist
Chewy Warehouse
07.2020 - 03.2021
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Supervisor
Kroger's Grocery Store
01.2019 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Representative
Securus Technologies
03.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Sociology
The University of North Texas At Dallas
Dallas, TX05.2024
High School Diploma -
Duncanville High School
Duncanville, TX05.2017
Skills
- Customer Inquiries
- Outbound Calls
- Paperwork and Documentation
- Customer Experience
- Effective Communication Skills
- Customer Accounts Management
- Data Analysis
- Microsoft Office
- Creative Solutions
- Advocacy and Counseling
- Account Management
- Order Fulfillment
Timeline
Texas Works Advisor
The State Of Texas
03.2021 - Current
Operations Specialist
Chewy Warehouse
07.2020 - 03.2021
Supervisor
Kroger's Grocery Store
01.2019 - 07.2020
Customer Service Representative
Securus Technologies
03.2018 - 07.2019
Bachelor of Arts - Sociology
The University of North Texas At Dallas
High School Diploma -
Duncanville High School
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