Nakayla Lewis
Marietta,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Overview
4
4
years of professional experience
Work History
Assistant Office Manager
Rooms to Go
04.2022 - 02.2024
- Addressing customer inquiries via phone, facilitating order cancellations and processing returns efficiently
- Corresponding with different departments through emails to resolve online refund concerns and address customer grievances
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Aiding customers in applying for finance options and guiding them through the application procedure.
- Conducted regular audits of office procedures and made recommendations for improvements, resulting in a more efficient and well-organized work environment.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
CSR Supervisor
Car Spa
09.2021 - 01.2022
- Compiling documentation for the weekly report encompassing tasks like finalizing payouts, managing invoices, and conducting transaction audits
- Conducting store inventory counts on the fourth Sunday of each month, followed by submitting the report to corporate headquarters for assessment and approval
- Responding to customer calls and providing assistance in addressing inquiries and resolving concerns.
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
File Clerk
Sweet & Associates
01.2020 - 06.2020
- Conducting Managed incoming client phone calls while stationed at the desk, facilitating payment collection for customers with outstanding balances
- Redirected calls to the appropriate attorneys as necessary to ensure efficient communication and support for clients' legal needs.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
Education
Associates Degree in Criminal Justice -
Hinds Community College
Raymond, MS05.2020
High School Diploma -
Forest Hill High School
Jackson, MS05.2018
Skills
- Data Security
- File/Records Maintenance
- Microsoft Excel Expertise
- General Office Functions
- Data Entry
- Administrative Support
- Invoice Processing
- Payroll Processing
- Office Administration
- Inventory Management
- Excel spreadsheets
- Report Analysis
- Business Writing
Timeline
Assistant Office Manager
Rooms to Go
04.2022 - 02.2024
CSR Supervisor
Car Spa
09.2021 - 01.2022
File Clerk
Sweet & Associates
01.2020 - 06.2020
Associates Degree in Criminal Justice -
Hinds Community College
High School Diploma -
Forest Hill High School
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