Nakayla Mcfadden
Greensboro,NC
Summary
I am currently seeking a challenging position where I can utilize my experience and skills,through diligence and perseverance, I assess a passion to nominate as a serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
1
1
Certification
Work History
General Manager
Little Ceasars
- Manages and oversees all operations of your restaurant from hiring, people development, food safety, store cleanliness, and profitability
- Traveled to multiple states to provide training, support and expertise
- Committed to providing an excellent working environment for employees while following applicable company policies
- Followed and implemented safety practices to ensure safety among employees
- Provided extraordinary customer service relations in fast paced customer facing environments.
Assembly Associate General Labor
- Cleans and maintains work area and equipment, including tools
- Prepares work to be accomplished by studying parts lists and gathering parts, subassemblies, tools, and materials
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Responsible for accurately and correctly pulling product to fill customer orders.
Customer Support Specialist
Anomaly Squared
- Utilized solutions-based selling techniques to solve business problems for customers
- Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to the customers' needs
- Worked with management teams to identify problems and improve interactions with customers
- Navigated multiple computer systems, applications, and utilized search tools to find information.
Education
Associates Degree - Nursing
Davidson-Davie Community College
Lexington, NCEarly Middle College Diploma -
Guilford Technical Community College
Jamestown, NCSkills
- Salesforce
- Customer Service
- Wireless Technology
- Strategic Account Management
- Technical Support
- Computer Science
- Sales
- Product Management
- Retention
- Social Media Management
- Client Support
- Project Management
- Microsoft Office
- Critical Thinking
- Food Safety
- Cost Control
- Inventory Management
- Operations Management
- Pre-shift walk-through
- Staff Scheduling
- POS system knowledge
- Hiring Decisions
- Labor Management
- Health Code Compliance
- Customer Engagement
- Talent Development
- Guest Relations
- Facility Maintenance
- Scheduling Coordination
- Employee Retention
- Restaurant Promotion
- Order Management
- Budget Planning
- Schedule Coordination
- Purchasing
- Food Preparation
- Business Management
- Sanitation Standards
- Allergy awareness
- Menu development
- Reservation Management
- Online Ordering Management
- Social Media Marketing
- Wine pairing
- Team Management
- Staff Management
- Inventory control and record keeping
- Food Service Background
- Organization and prioritization
- Supervisory skills
- Adaptable
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Customer loyalty
- Point of Sale (POS) system operation
- Performance Improvement
- Recruitment
- Kitchen equipment operation and maintenance
- Conflict resolution techniques
- Business operations expertise
- Order delivery practices
- Regulatory Compliance
- Supply Chain Management
- Trained in performance and wage reviews
- Complaint resolution
- Recipes and menu planning
- Food plating and presentation
- Resource Allocation
- Promotions planning
- Wine Knowledge
- Catering Coordination
- Team Leadership
- Scheduling
- Scheduling Staff
- Coaching and Mentoring
- Supply Ordering and Management
- Money Handling
- Problem-Solving
- Training and Onboarding
- Delegating Assignments and Tasks
- ServeSafe Manager
- Reliable and Responsible
- Safe Food Handling
- Front of House Management
- Conflict Resolution
- Employee Performance Evaluations
- Back of House Management
- Monitoring Food Preparation
- Payroll Administration
- Kitchen staff coordination
- Employee Supervision
- Customer Retention
- Quality Assurance
- Labor and Overhead Cost Estimation
- Recruitment and hiring
- POS Terminal Operation
- Relationship Building
- Staff Supervision
- ServSafe Food Manager
- Work Planning and Prioritization
- Fire Safety Regulations
- Profitability Optimization
- Building Maintenance
- Sanitation
- Collaboration and Teamwork
- Cost controls
- Quality Control
- Investigating Complaints
- Anticipating Problems
- Portion Control
- Calm and Pleasant Demeanor
Certification
- Certified [CPFM], [Certified Professional Food Manager] - [3years]
- Certified ServSafe, [Little Ceasar's] - [CFM]
Timeline
General Manager
Little Ceasars
Assembly Associate General Labor
Customer Support Specialist
Anomaly Squared
Associates Degree - Nursing
Davidson-Davie Community College
Early Middle College Diploma -
Guilford Technical Community College
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