NAKAYLA RICHARDSON
Bridgeport,CT
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Delta T Group
02.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
Customer Service Representative
Walmart
03.2020 - 09.2024
- Delivered consistent, knowledgeable assistance to customers by staying informed on product offerings and store layout
- Enforced health and safety protocols in line with COVID-19 guidelines to maintain a safe shopping atmosphere
- Processed a variety of financial transactions, handling cash and electronic payment methods with accuracy and efficiency
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Provided account information to customers and explained bill service policies and customer rights
- Adhered to company policies and procedures while providing superior service
- Assisted with training and mentoring new team members
- Addressed customers courteously using suitable methods and problem-solving skills
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Associate
Kohl's
10.2018 - 02.2020
- Executed floor planning and interior design strategies to enhance product presentation and marketing effectiveness
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma - General Studies
Bassick High School
Bridgeport, CT06.2018
Skills
- Superb Oral and Written Communication Skills
- Strong Interpersonal Skills
- Analytical Problem Solver
- Excellent Managerial/Supervisor Skills
- Time Management
- Data Analysis
- Customer Service Skills
- Training and Staff Development
- Clerical Support
- Conflict Resolution
- Relationship Building
- Follow-up skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teamwork and collaboration
- Problem-solving
- Teamwork
- Telephone etiquette
- Cash handling
- Security training
- Loss prevention strategies
- Attention to detail
- Organizational skills
- Team leadership
- Decision-making
Timeline
Paraprofessional
Delta T Group
02.2024 - Current
Customer Service Representative
Walmart
03.2020 - 09.2024
Sales Associate
Kohl's
10.2018 - 02.2020
High School Diploma - General Studies
Bassick High School
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