Nakayla Torry
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Freight Coordinator
LaserShip
Upper Marlboro, MD
11.2022 - 06.2023
- Coordinated shipments with carriers, customers, and vendors to ensure timely deliveries.
- Analyzed shipping data to identify trends in delivery times and costs.
- Communicated regularly with customers and suppliers regarding shipment status updates.
- Tracked orders from origin through destination ensuring accurate documentation is received and sent out timely.
- Established relationships with new carriers as needed to meet customer demands or improve services offered by the company.
Team Lead
Domino's Pizza
Laurel, MD
12.2021 - 08.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Maintained accurate records of employee attendance and task completion times.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
Team Member
Five Guys
Oxon Hill, MD
06.2021 - 11.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
Education
Some College (No Degree) -
University Of District of Columbia
Northwest DcSkills
- Shipment Tracking
- Vendor Relationships
- Transportation Management
- Transportation Coordination
- Documentation Preparation
- Records Management
- Freight Operations
- Public Speaking
- Dependable and Responsible
Timeline
Freight Coordinator
LaserShip
11.2022 - 06.2023
Team Lead
Domino's Pizza
12.2021 - 08.2022
Team Member
Five Guys
06.2021 - 11.2021
Some College (No Degree) -
University Of District of Columbia
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