Nakea Hodge
Mount Clemens,MI
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals, Also prior AFC/Homecare experience.
Overview
3
3
years of professional experience
Work History
Head Cashier /Shift Supervisor
Community Thrift Store
Clinton Township, MI
06.2024 - 11.2024
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Assistant Store Manager
Spirit Halloween Store
Clinton Township, MI
08.2023 - 11.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
Assistant Store Manager
Claire's Stores
Troy, MI
01.2024 - 06.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Assistant Store Manager
Michaels Arts and Crafts
Allen Park, MI
11.2021 - 04.2022
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
GED -
Highland Park Education
Highland Park, MI01-1998
Skills
- Task Delegation
- Cashier supervision
- Punctual and Reliable
- Customer Service
- Employee engagement and motivation
- Store opening/closing procedures
- Cash reconciliation
Timeline
Head Cashier /Shift Supervisor
Community Thrift Store
06.2024 - 11.2024
Assistant Store Manager
Claire's Stores
01.2024 - 06.2024
Assistant Store Manager
Spirit Halloween Store
08.2023 - 11.2024
Assistant Store Manager
Michaels Arts and Crafts
11.2021 - 04.2022
GED -
Highland Park Education
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