Summary
Work History
Education
Skills
Key Qualifications
References
Timeline
Generic

Nake'a Gooden

Charlotte,NC

Summary

Motivated customer service specialist with experience fast-paced, and team-based environments.

Work History

Cashier

Harris Teeter
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Processed POS transactions including checks, cash and credit card purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Accurately and efficiently operating the cash register while providing prompt and friendly customer oriented service
  • Reconciled cash drawer at start and end of each shift, accounting for errors and discrepancies
  • Helped customers complete purchases, locate items, and join rewards program to promote loyalty, satisfaction, and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Answered questions about store policies and concerns to support positive customer experiences
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Cashier

Walmart
  • Acknowledged members and identified their needs
  • Assisted members with purchasing decisions
  • Located merchandise, resolved members issues and concerns
  • Promoted the companies products and services
  • Provided guidance and support to members, regarding self-service technology
  • Assisted members with payments according to company policies and procedures for different membership and payment types
  • Assisted members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise
  • Completed work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners
  • Identified priorities, deadlines, and expectations; carrying out tasks
  • Communicated progress and information
  • Determined and recommended ways to address improvement opportunities and adapting to and learned from change, difficulties, and feedback.

Education

Associate of Arts -

Central Piedmont Community College
Charlotte, NC

Skills

  • Microsoft Office Suite
  • Credit card processing
  • Exceptional communication skills
  • Creative problem solver
  • Point of sale knowledge
  • Customer service oriented
  • Product upselling
  • Cash register operations
  • Quick learner
  • Computer Literacy
  • Time management skills

Key Qualifications

  • Microsoft Office Suite
  • Credit card processing
  • Exceptional communication skills
  • Creative problem solver
  • Point of sale knowledge
  • Customer service oriented
  • Product upselling
  • Cash register operations
  • Quick learner
  • Computer Literacy
  • Time management skills

References

  • Justina Elliot, (980)318-2377
  • Ty-Eesha Clark, (704)589-8247
  • Demetria Davis, (980)355-3028

Timeline

Cashier

Harris Teeter

Cashier

Walmart

Associate of Arts -

Central Piedmont Community College
Nake'a Gooden