Nakea Jack
Sunnyvale,CA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
5
5
years of professional experience
Work History
Receptionist
Marriot Hotel
San Jose, CA
09.2023 - 04.2025
- Monitored office supplies inventory and placed orders when necessary.
- Updated daily log book with information about visitors entering the premises.
- Greeted customers warmly and made them feel welcome.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to customer inquiries via phone, email, and in person.
Receptionist
Boys and Girls Club
Palo Alto, CA
03.2020 - 08.2023
- Monitored office supplies inventory and placed orders when necessary.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments and meetings for management team.
Education
High School Diploma -
East Palo Alto Academy
Palo Alto, CA06-2021
Skills
- Customer service
- Data entry
- Front desk operations
- Communication skills
- Time management
- Phone etiquette
- Certified Microsoft office specialist
- Reception desk management
- Organization skills
- Spreadsheet tracking
- Data inputting
- Verbal and written communication
- Administrative support
- Database administration
- Telephone skills
- Tech-Savvy
Timeline
Receptionist
Marriot Hotel
09.2023 - 04.2025
Receptionist
Boys and Girls Club
03.2020 - 08.2023
High School Diploma -
East Palo Alto Academy
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