Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nakeesha Annigew’ Franklin

Hillside,NJ

Summary

Customer-oriented Store Manager offering over 24 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Store Manager

Helzberg Diamonds
Staten Island, NY
06.2022 - Current
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Store Manager

Zales The Diamond Store
Brooklyn, NY
10.2001 - 06.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Developed strategies to maximize sales and profitability.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Planned special promotions or discounts based on market trends.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Arts - Fashion Merchandising

Katharine Gibbs School - New York City
New York, NY
04-2001

Skills

  • Store Merchandising
  • Revenue Generation
  • Team Development
  • Talent Recruitment
  • Supply Ordering
  • Store Operations Oversight
  • Loss Prevention
  • Customer Service Management
  • Operations Management
  • Payroll Management
  • Retail Inventory Management
  • Promotional Planning
  • POS Systems
  • Employee Training
  • Policies and Procedures
  • Performance Reviews
  • Bank and Safe Deposits
  • Inventory Management
  • Sales Coaching
  • Team Leadership
  • Relationship Building and Management
  • Recruiting and Hiring
  • Strategic Thinker
  • Special Events
  • Delegating Work
  • Store Opening and Closing

Affiliations

Jewelry designing ,custom pieces Working with 3D imaging and cads Jewelry trade shows .

Certification

  • GIA
  • DCA
  • DIAMOND GRADER
  • GEM GRADING

Timeline

Store Manager

Helzberg Diamonds
06.2022 - Current

Store Manager

Zales The Diamond Store
10.2001 - 06.2022

Bachelor of Arts - Fashion Merchandising

Katharine Gibbs School - New York City

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Nakeesha Annigew’ Franklin