Nakeesha Cannon
Perry,FL
Summary
At Vito's Vapes, I spearheaded a team to enhance customer satisfaction and streamline operations, leveraging my expertise in customer relationship management and time management. My leadership not only increased efficiency but also ensured a professional and safe environment, demonstrating my ability to solve complex problems and foster team agility. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager
Vito's Vapes
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Suwannee High School
Live Oak, FL04.2007
No Degree -
Lake City Community College
Lake City, FL2000
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Product Management
- Customer Service
- Computer Skills
- Good Judgment
Timeline
Manager
Vito's Vapes
02.2021 - Current
High School Diploma -
Suwannee High School
No Degree -
Lake City Community College
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