Nakeesha Gabriele
Dallas,TX
Summary
Dedicated healthcare professional with 5+ years of experience seeking a Certified Nurse Aide role, or Medical Assistant role. Proven expertise in assisting with daily living needs, monitoring vital signs, and supporting patient care in both hospital and rehabilitation settings. Strong skills in acute care, medication administration, and caregiving, with a focus on enhancing patient well-being and comfort.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Assistant
Legend Oaks Healthcare and Rehabilitation
Ennis, TX
12.2022 - 03.2025
- Improved patient comfort by providing compassionate and attentive care.
- Collaborated with interdisciplinary teams to develop individualized care plans, optimizing patient outcomes.
- Supported needs of 14+ residents under long-term care.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports on each patient''s status.
- Worked closely with nursing staff to address any concerns or changes in patient condition, ensuring appropriate interventions were implemented quickly.
- Utilized effective communication skills with patients and families, establishing trust and rapport for a positive care experience.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
TeleTech
Ennis, TX
12.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Direct Support Professional
ResCare
Corsicana, TX
03.2017 - 12.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Customer Service Representative
TeleTech
Ennis, TX
12.2016 - 07.2017
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier
Big Lots
Tyler, TX
06.2014 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Medical Assisting Certification - Oncology
The College of Health Care Professions
Dallas, TX10.2025
High School Diploma -
Ennis High School
Ennis, TX06.2014
Skills
- Caregiving (5 Years)
- Care Plans
- Medical Terminology
- Customer Care
- Vital Signs
- Medication Administration
- Customer Service
- Home Care (2 Years)
- Acute Care
- Customer Support
- Call Center
- Nursing
Certification
- Certified Nurse Assistant April 2023 to April 2027
- CPR Certification March 2025 to March 2027
- Driver's License
- Certified Home Health Aide
Timeline
Nurse Assistant
Legend Oaks Healthcare and Rehabilitation
12.2022 - 03.2025
Customer Service Representative
TeleTech
12.2018 - 12.2022
Direct Support Professional
ResCare
03.2017 - 12.2018
Customer Service Representative
TeleTech
12.2016 - 07.2017
Cashier
Big Lots
06.2014 - 12.2016
Medical Assisting Certification - Oncology
The College of Health Care Professions
High School Diploma -
Ennis High School