Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakeia Fisher

Albany,NY

Summary

Dynamic professional with transferable customer service skills, excelling in customer relationship building and strategic planning. Leveraged interpersonal communication and marketing skills to enhance client satisfaction and achieve significant outcomes. Expert in fostering team collaboration, with a keen ability to think critically under pressure, ensuring operational excellence and safety standards.

Overview

8
8
years of professional experience

Work History

Shift Lead

Stewart’s Shops
09.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Stewart’s Partner

Stewart’s Shops
04.2024 - Current
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Loss Prevention Specialist

Burlington Coat Factory Department Store
05.2021 - 03.2024
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.

Security Officer

Securitas Security Services USA
01.2017 - 12.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Personal Care Aide

Attentive Care
02.2018 - 11.2023
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Education

High School Diploma -

Corinth High School
Corinth, NY

Skills

  • Customer Relationship Building
  • Marketing
  • Performance Analysis
  • Company processes and procedures
  • Strategic Planning
  • Active Listening
  • Collaboration and Teamwork
  • Creative and Critical Thinking
  • Excellent Communication

Timeline

Shift Lead

Stewart’s Shops
09.2024 - Current

Stewart’s Partner

Stewart’s Shops
04.2024 - Current

Loss Prevention Specialist

Burlington Coat Factory Department Store
05.2021 - 03.2024

Personal Care Aide

Attentive Care
02.2018 - 11.2023

Security Officer

Securitas Security Services USA
01.2017 - 12.2023

High School Diploma -

Corinth High School

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Nakeia Fisher