Summary
Overview
Work History
Education
Skills
Additional Information
Certifications And Assessments
Personal Information
Timeline
Generic

Nakeia Harvis-Boyd

Forest Hill,USA

Summary

Detail-oriented professional with over 6 years of experience in data entry, administrative support, and customer service. Known for accuracy, efficiency, and exceptional organizational skills. Seeking a Data Entry Specialist position to leverage my strong data management abilities, attention to detail, and expertise in administrative functions to contribute to a dynamic organization.

Overview

14
14
years of professional experience

Work History

Package Handler

FedEx
Fort Worth, TX
10.2023 - Current
  • Accurately log package details and maintain records within the system
  • Verify and correct data entries to ensure accuracy and consistency
  • Ensure timely and efficient processing of packages, maintaining a high level of data accuracy

Owner/Operator

Keia’s K9 Services and More
Fort Worth, TX
03.2016 - Current
  • Manage client information, service records, and appointment scheduling
  • Maintain accurate records of transactions, ensuring precise financial and service-related data
  • Organize and track inventory, ensuring optimal stock levels

Hospital Operator

Baylor Scott and White
Dallas, TX
11.2017 - 12.2018
  • Assisted callers with patient information and coordinated communications between departments for emergencies
  • Maintained accurate records of hospital operations and logged service requests for faulty equipment
  • Ensured confidentiality of patient data while complying with HIPAA regulations

Frontline Representative

Bank of America (Adecco)
Fort Worth, TX
11.2017 - 10.2018
  • Provided account assistance to personal banking clients, including transaction details and account updates
  • Managed and logged customer queries, providing timely resolutions
  • Provided technical support for online and mobile banking issues, ensuring accurate record-keeping

Customer Service Representative

Alorica (WEST)
Beaumont, TX
06.2015 - 10.2016
  • Assisted homeowners with work orders for repairs, updated and collected payments, and followed up with contractors
  • Maintained detailed records of customer interactions and transactions, ensuring timely issue resolution
  • Delivered exceptional service, addressing customer concerns and ensuring high satisfaction

HR Specialist

Conn’s Home Plus Corporate
Beaumont, TX
05.2015 - 09.2015
  • Processed unemployment claims and job requisitions, maintaining accurate records
  • Managed employment verifications and job postings in the company’s HR system
  • Provided administrative support to the HR department

Facilitator I/Compliance

Alcon Laboratories, Inc
Fort Worth, TX
10.2013 - 05.2015
  • Facilitated employee training sessions, ensuring compliance with safety regulations and company policies
  • Ensured adherence to FDA/OSHA guidelines, documenting compliance processes
  • Provided administrative support for various compliance initiatives

Administrative Services Clerk II

Alcon Laboratories, Inc
Fort Worth, TX
10.2013 - 05.2015
  • Performed general filing, sorting, and updating of manual files
  • Utilized office equipment to produce reports, documents, and presentations
  • Assisted with administrative tasks to ensure smooth departmental operations

Tax Specialist/Researcher

AMPS - Asset Management and Processing Solutions
Westlake, TX
09.2011 - 10.2013
  • Researched and recovered final lender’s title policies and property tax information
  • Compiled and managed data into structured reports for clients
  • Ensured accuracy and timely data entry and document preparation

Education

High School Diploma -

Southwest High School
Fort Worth, TX
05.2007

Skills

  • Customer Service (6 years)
  • Conflict resolution
  • Communication Skills
  • Technical Support
  • Administrative Support (5 years)
  • Data Entry
  • Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
  • Time management
  • Problem solving

Additional Information

5+ years in Call Center, Customer Service, and Clerical roles, 3+ years experience with Mortgage Documents, Thrives in fast-paced environments with a strong ability to meet deadlines, Excellent verbal, written, and time management skills, Experienced in Microsoft Office Programs and AS 400

Certifications And Assessments

  • Warehouse Safety - Proficient
  • Attention to Detail - Completed
  • Bookkeeping - Proficient
  • Verbal Communication - Proficient
  • Customer Service - Proficient
  • Data Entry: Attention to Detail - Proficient
  • Typing - Proficient
  • Scheduling - Proficient
  • Administrative Assistant/Receptionist - Proficient
  • Veterinary Technician - Proficient

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Package Handler

FedEx
10.2023 - Current

Hospital Operator

Baylor Scott and White
11.2017 - 12.2018

Frontline Representative

Bank of America (Adecco)
11.2017 - 10.2018

Owner/Operator

Keia’s K9 Services and More
03.2016 - Current

Customer Service Representative

Alorica (WEST)
06.2015 - 10.2016

HR Specialist

Conn’s Home Plus Corporate
05.2015 - 09.2015

Facilitator I/Compliance

Alcon Laboratories, Inc
10.2013 - 05.2015

Administrative Services Clerk II

Alcon Laboratories, Inc
10.2013 - 05.2015

Tax Specialist/Researcher

AMPS - Asset Management and Processing Solutions
09.2011 - 10.2013

High School Diploma -

Southwest High School

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Nakeia Harvis-Boyd