Nakeisha Armwood
Charlotte,NC
Summary
Business professional with 10+ years of experience leveraging data-driven insights to improve operational efficiency, optimize sales strategies, and drive revenue growth. Skilled in data analysis, risk assessment, policy management, and customer engagement. Adept at project management, process optimization, and strategic planning, with a strong ability to identify opportunities, mitigate risks, and enhance business performance. Proven track record in sales, client relationship management, and negotiation, consistently driving customer satisfaction, and business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Representative
Insurity
01.2025 - Current
- Identify and engage prospective clients through outreach efforts, including cold calling, emails, and networking
- Manage and update CRM records to ensure accurate tracking of client interactions and sales opportunities
- Collaborate with internal teams to execute business development strategies that enhance revenue growth
- Build and nurture client relationships to maximize retention and satisfaction
- Consistently meet and exceed sales targets, contributing to the company's financial success
Sales Advisor II
Liberty Mutual
08.2021 - 02.2024
- Deployed analytics to assess customer behavior, leading to the development of targeted marketing campaigns and increased engagement
- Conducted competitor analysis to support strategic initiatives and increase market share
- Provided insights from customer feedback to drive decision-making and operational improvements
- Developed data-driven solutions to enhance efficiency and streamline processes
- Created data visualization tools to support business metric analysis and stakeholder engagement
Sales Support Specialist
Charter Communications
01.2020 - 08.2021
- Conducted extensive data analysis to optimize program implementation and operational efficiency
- Improved task management and data structuring for enhanced workflow efficiency
- Researched and documented support cases to improve resolution processes and reduce escalations
- Conducted risk assessments and developed mitigation strategies to minimize operational risks
MyDirect Sales Supervisor
MetLife Auto & Home
04.2018 - 09.2019
- Led a team in launching a new pilot program, ensuring strategic execution and success
- Provided coaching, feedback, and performance evaluations to drive team success
- Analyzed policies and business operations to improve efficiency and optimize strategies
- Collaborated with developers and managers to enhance user experience and website functionality
MyDirect Sales Agent / Insurance Sales Agent
MetLife Auto & Home
11.2014 - 04.2018
- Leveraged data insights to improve product sales and marketing strategies
- Developed reporting systems to track business progress and performance
- Utilized analytics to implement data-driven improvements in sales and customer service
- Deployed outbound sales tactics to enhance product reach and increase revenue
Education
Bachelor of Arts - Criminal Justice, African American Studies
University of North Carolina At Charlotte
Charlotte, NC05-2014
Skills
- Business Process Reengineering
- Data visualization
- Strategy Analysis
- Performance Management
- KPI Analysis
- Process Improvement
- Predictive Risk Intelligence
- Change Management
- Quality Assurance
- Training and Development
- Business Intelligence
- Excel
- Office
- Pipeline generation
- Staff training
- Project management
- Marketing
- CRM management
- Sales
- B2B background
- B2C experience
- Salesforce
Certification
- P&C License, North Carolina, NPN:17434242 | 2014
Timeline
Business Development Representative
Insurity
01.2025 - Current
Sales Advisor II
Liberty Mutual
08.2021 - 02.2024
Sales Support Specialist
Charter Communications
01.2020 - 08.2021
MyDirect Sales Supervisor
MetLife Auto & Home
04.2018 - 09.2019
MyDirect Sales Agent / Insurance Sales Agent
MetLife Auto & Home
11.2014 - 04.2018
Bachelor of Arts - Criminal Justice, African American Studies
University of North Carolina At Charlotte
Similar Profiles
Jennifer SaylorsJennifer Saylors
Vice President, SI Partner Success at INSURITYVice President, SI Partner Success at INSURITY
HARISH CHAUHANHARISH CHAUHAN
Sen Quality Analyst at Insurity IndiaSen Quality Analyst at Insurity India
Macy FoxMacy Fox
Tier 1 Associate at AmazonTier 1 Associate at Amazon