Nakeisha Dee
Las Vegas,NV
Summary
With 28 years of diverse experience in the casino industry, I bring a wealth of expertise to the table. My most recent position as a Casino Account Executive at Caesars Entertainment Corporate has allowed me to excel in guest relations, loyalty program management, and consistently surpassing sales targets. Now, eager to leverage comprehensive industry knowledge and exceptional customer service skills and building relationships.
Overview
29
29
years of professional experience
Work History
VIP Concierge
Hilton Grand Vacation
01.2025 - Current
- Ensured confidentiality of sensitive information while maintaining strict adherence to privacy policies set forth by the company or clients themselves.
- Developed a strong network of contacts within the hospitality industry to ensure swift resolution of any issues or concerns that may arise during clients'' stays.
- Established strong relationships with local businesses and vendors, securing exclusive deals and discounts for VIP clients.
- Fostered long-term partnerships with luxury brands which led to increased access for our VIP clientele in terms of products or services.
- Coordinated complex travel arrangements, including itineraries, accommodations, transportation, and special requests.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues in a professional manner.
- Handled multiple client accounts simultaneously while prioritizing urgent tasks to meet deadlines effectively.
VIP PLANNER AGENT
HILTON GRAND VACATION
05.2024 - 01.2025
- CALL OPEN VACATION INTRODUCTORY PACKAGE (HGV MEMBER) VERFY GUEST DETAILS, ANSWER QUESTIONS AND ATTEMPS TO LOCK IN DATES FOR THEIR OPEN-DATED PACKAGES
- COMPLETE FULFILLMENT PACKAGE PROCESSING, ROOM RESERVATION, TOUR BOOKING, AND CHARGING CREDIT CARDS
- MEET MINIMUM PRODUCTION STANDARDS FOR ACTIVATION
- WORK WITH RESORT OPERATIONS TO RESOLVE ANY ACCOMIDATION ISSUES, UPCOMING VACATION, AND PROMOTIONS
- ENSURE THE PRIVACY AND SECURITY OF CONFIDENTIAL INFORMATION ABOUT OUR GUEST
VIP SUPPORT COORDINATOR
HORSESHOE HOTEL AND CASINO
03.2024 - 05.2024
- COORDINATED WITH DOMESTIC AND INTERNATIONAL CLIENTS TO MANAGE CASINO MARKETING ROOM RESERVATIONS, ENSURING SEAMLESS GUEST EXPERIENCE
- FACILITATED ARRANGEMENTS FOR ANCILLARY SERVICES INCLUDING DINING, ENTERTAINMENT, GOLF, AND TRANSPORTATION FOR VIP GUESTS
- HANDLED BILLING INQUIRIES AND ADJUSTMENTS, MAINTAINING ACCURACY IN FINANCIAL TRANSACTIONS AND GUEST ACCOUNTS
CASINO ACCOUNT EXECUTIVE
CAESARS ENTERTAINMENT CORPORATE
11.2021 - 03.2024
- CULTIVATED STRONG RELATIONSHIPS WITH GUESTS THROUGH EXPERT KNOWLEDGE OF LOYALTY PROGRAMS, ENHANCING CUSTOMER SATISFACTION AND ENGAGEMENT
- COORDINATED COMPREHENSIVE GUEST EXPERIENCES, INCLUDING BOOKING ACCOMMODATIONS, TRANSPORTATION, SHOW TICKETS, AND DINING RESERVATIONS
- CONSISTENTLY SURPASSED QUARTERLY SALES TARGETS BY EFFECTIVELY MARKETING PROMOTIONAL GAMING TOURNAMENTS AND SPECIAL
CASHIER / HOSTESS
PLANET HOLLYWOOD RESORT & CASINO
08.2000 - 11.2021
- PROCESSED A VARIETY OF TRANSACTIONS, INCLUDING CASH, CREDIT CARDS, ROOM CHARGES, AND COMPS, ENSURING ACCURACY AND EFFICIENCY IN PAYMENT HANDLING
- MAINTAINED CLEANLINESS AND ORGANIZATION IN BOTH EMPLOYEE AND CUSTOMER AREAS, UTILIZING DOWNTIME EFFECTIVELY FOR SPACE PREPARATION AND HOUSEKEEPING TASKS
- COLLABORATED SEAMLESSLY WITH TEAM MEMBERS, CONTRIBUTING TO DAILY OPERATIONS THROUGH RELIABILITY, ADAPTABILITY, AND A COMMITMENT TO CROSS-FUNCTIONAL TRAINING
- ENHANCED CUSTOMER EXPERIENCE BY PROVIDING ATTENTIVE SERVICE, RESOLVING ISSUES PROMPTLY, AND FOSTERING A FRIENDLY, ENGAGING ENVIROMENT
Chief Operating Officer
Snatched From The Fire Children Foundation
01.2015 - 03.2019
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture
- Dedicated and compassionate helped volunteer with experience in fundraising, mentoring, and teaching life skills. Proven ability to build relationships, support community initiatives, and contribute to the success of nonprofit programs. Passionate about empowering children and making a positive impact through service and mentorship.
HUMAN RESOURCES REPRESENTATIVE
ALADDIN HOTEL & CASINO
02.2000 - 08.2000
- PROCESSED HIRING DOCUMENTATION AND COORDINATED INTERVIEWS, ENSURING A STREAMLINED CANDIDATE EXPERIENCE AND EFFECTIVE STAFF ONBOARDING
- MANAGED SCHEDULING AND TRAINING FOR NEW HIRES, WHILE MAINTAINING COMPREHENSIVE EMPLOYEE RECORDS TO COMPLY WITH REGULATORY STANDARDS
HOSTESS
FIESTA CASINO & HOTEL
11.1995 - 01.2000
- MANAGED DAILY CASH TRANSACTIONS AND MAINTAINED ACCURACY IN FINANCIAL REPORTING, FOSTERING TRUST AND EFFICIENCY IN CUSTOMER TRANSACTIONS
- ENHANCED GUEST EXPERIENCE BY MAINTAINING CLEAN AND WELCOMING DINING SPACES, PROMPTLY GREETING AND SEATING PATRONS, AND EFFECTIVELY RESPONDING TO INQUIRIES
Education
Real Estate -
Nevada Real Estate Academy- Southwest
Las Vegas, NV08.2018
Early Child Development -
College of Southern Nevada
Las Vegas, NV09.1994
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.1994
Skills
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Microsoft Office Suite
- Google Suite
- Adobe Suite
- LMS Lodging Management System
- Register Transaction
- Teams
- Outlook
Timeline
VIP Concierge
Hilton Grand Vacation
01.2025 - Current
VIP PLANNER AGENT
HILTON GRAND VACATION
05.2024 - 01.2025
VIP SUPPORT COORDINATOR
HORSESHOE HOTEL AND CASINO
03.2024 - 05.2024
CASINO ACCOUNT EXECUTIVE
CAESARS ENTERTAINMENT CORPORATE
11.2021 - 03.2024
Chief Operating Officer
Snatched From The Fire Children Foundation
01.2015 - 03.2019
CASHIER / HOSTESS
PLANET HOLLYWOOD RESORT & CASINO
08.2000 - 11.2021
HUMAN RESOURCES REPRESENTATIVE
ALADDIN HOTEL & CASINO
02.2000 - 08.2000
HOSTESS
FIESTA CASINO & HOTEL
11.1995 - 01.2000
Real Estate -
Nevada Real Estate Academy- Southwest
Early Child Development -
College of Southern Nevada
High School Diploma -
Cheyenne High School