Summary
Overview
Work History
Education
Skills
Timeline
Generic

NaKeisha Hazelwood

Ruskin

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Fulfillment Associate

Amazon
10.2024 - 02.2025
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Safely and securely loaded items to prevent damage during transport.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Transported merchandise pallets to move in warehouse.
  • Stocked shelves to match planogram images and instructions.
  • Picked and packed order items.
  • Followed safety protocols to minimize workplace accidents.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Customer Service Associate

Walmart
07.2023 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Kept the aisle and shelves stocked and clean.

Call Center Agent

ADDECCO Temp agency
06.2022 - 05.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Investigated and resolved customer inquiries and complaints quickly.

Fulfillment Associate

Amazon
12.2021 - 05.2022
  • Followed safety protocols to minimize workplace accidents.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed orders precisely for correct items, sizes and quantities.
  • Transported merchandise pallets to move in warehouse.
  • Stocked shelves to match planogram images and instructions.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Inbound Customer Service Representative

Humana
02.2020 - 06.2020
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

HOME HEALTH AIDE

BRIGHTSTAR CARE
03.2018 - 12.2019
  • Assisted disabled and elderly clients to support independence and well-being.
  • Responsible for helping with daily chores such as hygiene and upkeep of the client's homes as well.
  • Provided safe transportation to and from doctors' appointments and daily errands if needed
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

SALES REPRESENTATIVE

AGR GROUP
10.2015 - 12.2016
  • Responsible for make sure that potential customers who reside in deregulated states knew and understood their rights to change utility carriers and have lower rates on their energy services and needs
  • Met weekly quotas to insure commission and quality service for potential customers
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Maintained current knowledge of evolving changes in marketplace.

H&R BLOCK DIGITAL REPRESENTATIVE

CONVERGYS
09.2013 - 10.2015
  • Helped clients navigate the online program for their tax purposes
  • Provided crucial information and help for those who had been audited by the IRS and how to file properly
  • Guided potential and first-time customers to which program would be beneficial for their filing needs
  • Guided customers on how to access forgotten accounts and recover passwords or to obtain important prior year tax information
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

SALES ASSOCIATE

WALMART
07.2011 - 08.2013
  • Overnight stocker
  • Responsible for keeping designated area fully stocked and clean for customers
  • Directed any customer that need assistance to proper area or product they were searching for

Education

High School Diploma -

Blake High School
Tampa, FL

Skills

  • Palletizing
  • Relationship building
  • Issue resolution
  • Friendly and courteous
  • Complaint resolution
  • Member account management
  • Researching
  • Customer relations
  • Customer RMA management
  • Critical thinking
  • Computer proficiency
  • Order fulfillment

Timeline

Fulfillment Associate

Amazon
10.2024 - 02.2025

Customer Service Associate

Walmart
07.2023 - 08.2024

Call Center Agent

ADDECCO Temp agency
06.2022 - 05.2023

Fulfillment Associate

Amazon
12.2021 - 05.2022

Inbound Customer Service Representative

Humana
02.2020 - 06.2020

HOME HEALTH AIDE

BRIGHTSTAR CARE
03.2018 - 12.2019

SALES REPRESENTATIVE

AGR GROUP
10.2015 - 12.2016

H&R BLOCK DIGITAL REPRESENTATIVE

CONVERGYS
09.2013 - 10.2015

SALES ASSOCIATE

WALMART
07.2011 - 08.2013

High School Diploma -

Blake High School

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NaKeisha Hazelwood