Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nakeisha Kitchens

Macon,GA

Summary

Dynamic customer service professional with a proven track record at Teleperformance, adept at resolving conflicts and enhancing customer loyalty. Skilled in CRM tools and strong written communication, I excel in high-pressure environments, ensuring timely resolutions and fostering positive client relationships. Committed to delivering exceptional service and improving customer satisfaction.

Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.

Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
04.2022 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.

Delivery Driver

FedEx
02.2024 - 05.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Call Center Customer Service Representative

United Healthcare
05.2022 - 03.2024
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Diploma

Northeast High School
Macon, GA
05.2019

Skills

  • Google Workshop (Docs,Sheets,Gmail)
  • Zoom , Microsoft teams
  • Slack,Trello,Notion,Asana
  • CRM tools (Salesforce,HubSpot)
  • Strong written communication
  • Time management
  • Self-discipline
  • Adaptability
  • Problem solving

Timeline

Delivery Driver

FedEx
02.2024 - 05.2025

Call Center Customer Service Representative

United Healthcare
05.2022 - 03.2024

Customer Service Representative

Teleperformance
04.2022 - 07.2025

Diploma

Northeast High School
Nakeisha Kitchens