Nakeisha S. Payne
Memphis,USA
Summary
A dedicated Customer Service Representative backed with more than 20 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with customers/clients and exceed targets on the production floor.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Conduent Business Services
Remote
04.2021 - Current
- Assist customers with inquiries, providing accurate information and resolving issues efficiently.
- Manage customer interactions using CRM software to track and document support requests.
- Adapt quickly to changing processes and product updates, ensuring consistent service delivery.
- Collaborate with team members to enhance customer experience and streamline communication protocols.
Retail Store Manager
Party Works
Memphis, TN
05.2014 - 04.2021
- Oversaw daily store operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels, implementing systems for accurate stock management and replenishment.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Developed promotional strategies that enhanced in-store visibility and boosted sales performance.
Lead Sales Associate
ExxonMobil Corp
Memphis, TN
09.2011 - 05.2014
- Led team to achieve sales targets through effective product knowledge and customer engagement strategies.
- Mentored new associates, enhancing their sales techniques and improving overall team performance.
- Implemented training programs focused on customer service excellence and operational efficiency.
- Analyzed market trends to develop strategic initiatives that increased customer retention rates.
Education
High School Diploma - Business Administration
Carver High School
MemphisSkills
- Call center experience
- Complaint handling
- Problem resolution
- Customer relations
- Payment processing
- Product knowledge
- Order processing
- Appointment scheduling
- Documentation and reporting
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Phone etiquette
- Technical troubleshooting
- Upselling techniques
- Call handling
- Understanding customer needs
- Policies and procedures adherence
- POS systems and ordering platforms
- Call metrics
- Customer relationship management (CRM)
Timeline
Customer Care Representative
Conduent Business Services
04.2021 - Current
Retail Store Manager
Party Works
05.2014 - 04.2021
Lead Sales Associate
ExxonMobil Corp
09.2011 - 05.2014
High School Diploma - Business Administration
Carver High School