Nakeisha Smith
Richmond
Summary
Office Service Associate with a strong focus on efficiency and quality. Proven ability to manage multiple tasks in fast-paced environments while maintaining composure. Demonstrates creativity and resourcefulness in problem-solving and workplace initiatives.
Overview
10
10
years of professional experience
Work History
Admin and Office Services Specialist II
Department of Health
Richmond
03.2025 - Current
- Collaborated with team members to streamline administrative workflows and improve efficiency.
- Managed data entry tasks using specialized software for efficiency.
- Verified and corrected data discrepancies to ensure accuracy.
- Conducted regular audits of data entries for quality assurance.
- Communicated with other departments to resolve data-related inquiries.
- Checked completed work for errors or duplicate information before submission.
- Verified accuracy of data by cross-referencing with source documents.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
Information Desk
22nd Century Technologies
McLean
10.2023 - Current
- Greeting customers upon entering office
- Collecting information about place/state of birth
- Data entry
- Answering phone(s) when need
- Alphabetizing important documents to be sorted and filed away in the correct area(s) of the office
- Filing important documents into the correct and proper areas using alphabetizing system
- Paying attention to details regarding documents submitted by customers needing to make changes, corrections, or updates to important documents.
- Providing the necessary and required paperwork to assist customers needing documents provided by an affiliated agency to assist with customers wanting or needing dual citizenship for other countries.
- Always being cautious to protect customers private information by locking my workstation whenever I must leave my work area.
- Researching and pulling customers requested documents on the computer and in the vault to complete a transaction.
- Handling of customers payments, such as cash/credit card transactions
- Being sure to keep correct and accurate documentation to a daily record of transactions made daily.
- Paying attention to details on applications regarding person(s) names listed on the application, being sure the date(s) of the event are notated on the application, confirming with the customer the event(s) occurred in the state of Virginia and if not, providing the customer with helpful information on how to obtain the necessary document from the state where the event occurred.
- Providing correct information to customers
- Directing customers to the proper agencies when needed
- Passing out various certificate applications to customers
- Keeping track of office supplies and replenishing when needed
- Always keeping a neat and clean working station
Provider Enrollment Specialist
Astyra Staffing
Richmond
02.2022 - 10.2023
- Aiding providers with enrollment applications.
- Speaking with providers daily about any issues and offering resolutions
- Providing guidance to help providers wanting to enroll with VA Medicaid
- Outbound calls per callback request to provide any information to the providers
- Multitasking between taking calls, notating and navigating through the different systems used to research information
- Helped new employees with taking calls and how to resolve issues
- Escalated certain issues that needed a supervisor's attention.
- Screening and processing enrollment applications while paying attention to details.
- Researching documents received to process enrollment applications while using the resources provided to perform a screening.
- Detailed exact notes about any interactions with providers set up during a call or a submitted issue.
- Performed IT duties, when necessary, about providers revalidation applications, enrollment applications, EFTs, (Electronic Funds Transfers), Primary Account Holders request forms to access providers accounts via the Provider Portal.
- Performed data entry
- Trained new employees on the procedures and policies about provider enrollment.
- Trained new employees on how to verify provider credentials online, or where to find providers documents that were sent via fax or email.
- Conducted one on one with new employees to ensure they kept the information necessary for the required task.
- Maintained open communication with leadership at all levels and times to ensure correct and updated information.
Collections Agent
Bill Gosling Outsourcing
Richmond
09.2021 - 02.2022
- Contacting customers about their invoices(bills)
- Processing customers payments and notating details of the call
- And transactions
- Offering customer service and researching different alternatives to help the customers using 3 different systems Salesforce, All Trac, and TCN.
- Handling questions and complaints from the customers' requests and initiating payment procedures.
- Negotiated repayment plans to help bring past due accounts current.
- Managed billing disputes to resolve any payment issues that arise.
Enrollment Specialist Broker
Lingo Staffing (Maximus)
Chesterfield
03.2020 - 06.2021
- Enrolling consumers into health plan of their choice
- Compare the various plans available to consumers
- Providing correct information to the consumers about the MCO (Managed Care Organization) plans available
- Researching the necessary information for consumers such as coverage information, providers within an MCO network
- Very flexible, if necessary, about any changes or challenges that may arise
- Performed data entry, using computer and keyboard to enter notes about a call, interaction with the consumer during the call to aid the next representative
- Provided detailed and correct notes
Customer Service Agent
General Dynamics
Chester
08.2015 - 10.2016
- Assisting beneficiaries with their Medicare account
- Provided detailed and accurate information in regards to the Medicare program
- Assisted with providing information for claims
- Assisted with enrollments into various plans for beneficiaries
- Transferred beneficiaries to other representatives for further assistance when required to
- Reviewed claims information and assisted beneficiaries either with transferring to the correct department for assistance or referred the beneficiaries back to their PCP to make the necessary corrections for denied claims
- Provided information regarding the services listed on the submitted claim
Education
High School Diploma -
Armstrong High School
RICHMOND, VA06.1997
Skills
- Microsoft Office proficiency
- Data entry and typing
- Call center operations
- Quick learning ability
- Data entry
- Administrative support
- Document management
- Information retrieval
References
Available upon request
Timeline
Admin and Office Services Specialist II
Department of Health
03.2025 - Current
Information Desk
22nd Century Technologies
10.2023 - Current
Provider Enrollment Specialist
Astyra Staffing
02.2022 - 10.2023
Collections Agent
Bill Gosling Outsourcing
09.2021 - 02.2022
Enrollment Specialist Broker
Lingo Staffing (Maximus)
03.2020 - 06.2021
Customer Service Agent
General Dynamics
08.2015 - 10.2016
High School Diploma -
Armstrong High School
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