Nakeitha Moore
Customer Service Representative
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Retention Specialist
Cox Communications
04.2010 - 02.2013
- Promoted available products and services to customers during service, account management, and order calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
CenturyLink (WAH)
09.2008 - 01.2010
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Insurance Specialist
AAA Auto Club Group
09.2005 - 12.2009
- Followed up on denials, late payments, extensions and other special circumstances.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Researched and resolved routine and complex issues.
- Cross-sold insurance products to existing clients to reach sales targets.
- Investigated and processed claims swiftly to keep customers satisfied.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Skills
- Microsoft Office
- Eligibility Determinations
- Complaint Handling
- Applicant Qualification
- Customer Service and Assistance
- Creative Solutions
- Policy and Procedure Writing
- Adaptable to Changing Conditions
- Special Assignments
- Promotions Programs
Timeline
Retention Specialist
Cox Communications
04.2010 - 02.2013
Customer Service Representative
CenturyLink (WAH)
09.2008 - 01.2010
Insurance Specialist
AAA Auto Club Group
09.2005 - 12.2009
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