Nakeitha Moore
Las Vegas,NV
Summary
Diplomatic customer service professional skilled in resolving customer issues through analysis of their requests. Meticulous in documenting concerns and maintaining expertise in products and promotions. Effective communicator with a track record of receiving outstanding customer feedback.
Overview
8
8
years of professional experience
Work History
Retention Customer Service Representative
Cox Communications
Las Vegas, NV
03.2010 - 02.2013
- Handled incoming customer inquiries through multiple contact modes including email, chat and telephone.
- Delivered comprehensive product and service information to customers.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Resolved customer complaints with prompt and professional solutions.
- Identifying customer needs to upsell products or services.
Customer Service Representative
CenturyLink (WAH)
Las Vegas, NV
08.2007 - 12.2009
- Streamlined customer interactions by handling multiple tasks such as order cancellations and refund requests.
- Handled tense situations with professionalism and defused them effectively.
- Displayed a steadfast commitment to exceeding customer expectations by employing attentive communication skills, proactive approach in problem-solving, and consistently delivering high-quality service.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Policy Management Specialist
AAA Auto Club Group
Costa Mesa, CA
08.2005 - 06.2007
- Conducted thorough policy analysis to identify existing gaps and areas of improvement.
- Handled processing of payment requests and referred critical cases to designated personnel
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Informed insured or agent of changes related to account status through effective correspondence.
- Modified and updated policies and claims to accurately reflect changes in beneficiaries, coverage amounts, and insurance types.
- Calculated refunds, premiums and adjustments with precision.
- Evaluated various aspects of automobile policies including third-party liability, accident benefits, and collision benefits.
Skills
- Call Management
- Data Collection
- Complaint resolution
- Data Entry
- Typing proficiency
- Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma -
Orange High School
Orange, CA06-1994
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