Summary
Overview
Work History
Education
Skills
Timeline
Generic

NA' KEJA HARRIS

Dallas,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Patient Service specialist 1

BAYLOR SCOTT AND WHITE
10.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.
  • Built and maintained positive working relationships with patients and staff.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.

Medical Practice Assistant

Parkland Hospital
04.2020 - 10.2022
  • Registered patients and scheduled appointments
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process
  • Consistently informed patients of financial responsibilities prior to services being rendered
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions
  • Managed incoming telephone calls, took messages and directed callers to personnel
  • Assisted with hospital admissions and paperwork
  • Communicated with patients to gather intake data and verify chart information
  • Called patients to schedule Doctors and Infusion appointments, consistently double-checking information and availability
  • Helped patients' complete paperwork and explained processes and procedures
  • Updated patient financial information to promote accurate record keeping
  • Secured, organized and updated financial documentation.

Sales Associate

Amazon
04.2019 - 05.2020
  • Maintained relationships with key customers in territory by facilitating ongoing product training and support
  • Participated in regular meetings and conference calls with Team Leaders to discuss performance and budget
  • Maintained positive attitude and diplomacy when dealing with customers and other team members
  • Prepared secure and well-organized shipping boxes, pallets and crates
  • Assessed stock quality and accuracy against paperwork
  • Tracked merchandise movements using RF scanners
  • Reviewed and followed pick sheets to prepare, pack and scan orders
  • Tagged and stored product inventory in correct areas and locations
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations
  • Received, shipped, loaded and unloaded Amazon goods
  • Maintained warehouse compliance with federal regulations and company policies
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.

Sales Representative

Bath & Body Works
08.2018 - 01.2019
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Monitored customer order process and addressed customer issues
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Improved overall customer purchasing experiences to promote steady revenue
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Demonstrated product features to align with customer needs
  • Created and implemented store displays, promoting sales and growth
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients
  • Developed key customer relationships to increase sales
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Collected payments and provided accurate change
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Suggested products and services to match customers' stated needs and preferences.

Education

Associate of Science - Social Work

Dallas College
Mesquite, TX

Bachelor's Degree -

Texas A&M University
Commerce, TX
12.2022

Skills

  • Information Confidentiality
  • Filing System Organization
  • Verbal and Written Communication
  • Relationship Building
  • Microsoft Office
  • Customer Service
  • Detail-Oriented
  • Reminder Calls
  • Appointment Confirmation
  • Payment Collection

Timeline

Patient Service specialist 1

BAYLOR SCOTT AND WHITE
10.2022 - Current

Medical Practice Assistant

Parkland Hospital
04.2020 - 10.2022

Sales Associate

Amazon
04.2019 - 05.2020

Sales Representative

Bath & Body Works
08.2018 - 01.2019

Associate of Science - Social Work

Dallas College

Bachelor's Degree -

Texas A&M University

Similar Profiles

CREATE PROFILE
NA' KEJA HARRIS