Summary
Overview
Work History
Education
Skills
Certification
Technology Profile
Timeline
Generic

Nakela Prude

Garland

Summary

Administrative Professional with over ten years of experience providing executive support in healthcare settings. Expertise in managing credentialing processes, HRIS systems, compliance documentation, and complex scheduling. Proven track record of improving operational workflows and ensuring regulatory compliance while promoting collaboration across teams. Demonstrates professionalism, confidentiality, and strong problem-solving skills in all tasks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Administrative Assistant

Nurse Practitioner Services of Texas
Victoria
11.2020 - Current
  • Liaise with Clinical Operations leadership and 59 staff across ISNP programs.
  • Maintain HRIS records, licenses, and contract renewals.
  • Work with the credentialing department to make sure that clinicians and medical directors are compliant with TMB, NPDB, quality check in CAQH and PECOS.
  • Organize and manage conferences, off-site meetings, and high-profile calendar scheduling for management and leadership staff.
  • Ensure that new colleagues complete all necessary discipline specific on-boarding processes and orientation.
  • Support IT/asset resolution for operational continuity.

Business Office & Palliative Coordinator

Compassus Hospice and Palliative Care
Dallas
05.2020 - 11.2020
  • Acted as the administrative hub for interdepartmental and interdisciplinary communications.
  • Maintained accurate inventory and facilitated ordering of office and medical supplies.
  • Coordinated and oversaw colleague onboarding and orientation for new staff.
  • Processed and managed all accounts payable and vendor invoices.
  • Provided compassionate administrative support to patients and families, enhancing their experience during critical times.

Senior Administrative Assistant / Business Segment Liaison

Optum – UnitedHealth Group
Richardson
06.2018 - 11.2019
  • Provided executive support to Market VP and leadership teams across business development and sales.
  • Scheduled executive meetings, travel, and expense reports for 10+ leaders.
  • Led planning and logistics for high-profile events and offsite meetings.
  • Coordinated office setup in satellite locations in collaboration with IT.
  • Managed complex calendars and schedules, ensuring efficient use of executive time and contributing to improved workflow.
  • Cultivated positive relationships with internal teams and stakeholders, fostering a collaborative environment that enhanced project outcomes.

Administrative Assistant

WellMed Medical Management – UnitedHealth Group
Dallas
08.2016 - 06.2018
  • Supported senior leaders across Medicare Advantage and Patient Support Units.
  • Managed onboarding and training materials for new staff.
  • Created a cost-saving equipment tracking system to monitor usage and reduce loss.
  • Processed all financial transactions and expense reports for leadership teams.
  • Provided exceptional administrative support to medical staff, fostering a collaborative environment that improved team productivity.

Education

BACHELOR OF SCIENCE - Healthcare Administration

University of Phoenix
Phoenix, AZ
10-2018

Skills

  • Calendar management
  • Travel coordination
  • Expense reporting
  • Meeting planning
  • Microsoft Office Suite
  • SharePoint and Concur
  • Salesforce and QuickBooks
  • Google Workspace
  • HIPAA compliance
  • TMB and CAQH knowledge
  • PECOS familiarity
  • NPBD expertise
  • Quality assurance checks
  • Onboarding procedures
  • Interdepartmental liaison
  • Project management skills
  • Staff training and development
  • Executive support services
  • Team leadership

Certification

Licensed Notary Public, TX, 12186510

Technology Profile

  • Microsoft Office Suite
  • One Note
  • SharePoint
  • Concur
  • Salesforce
  • Google Workspace
  • QuickBooks
  • FOXIT PDF
  • Adobe Acrobat
  • Nitro Pro
  • SAP
  • Patient Pattern
  • PCC
  • ICUE
  • Power BI

Timeline

Sr. Administrative Assistant

Nurse Practitioner Services of Texas
11.2020 - Current

Business Office & Palliative Coordinator

Compassus Hospice and Palliative Care
05.2020 - 11.2020

Senior Administrative Assistant / Business Segment Liaison

Optum – UnitedHealth Group
06.2018 - 11.2019

Administrative Assistant

WellMed Medical Management – UnitedHealth Group
08.2016 - 06.2018

BACHELOR OF SCIENCE - Healthcare Administration

University of Phoenix

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