NaKenya Stewart

• Proven track record of achieving success by cultivating strong and collaborative relationships with internal stakeholders, such as hiring managers, subject matter experts, and cross-functional teams, to effectively drive organizational goals and enhance team synergy.
• Fosters cohesive and collaborative work environment through effective communication and strategic partnerships.
• Consistently contributes to the overall effectiveness of talent acquisition processes, ensuring a positive and streamlined experience for both candidates and internal stakeholders.
• Steadily exhibits high level proficiency in high volume candidate sourcing, vetting, and on-boarding through strategic and efficient talent acquisition practices.
• Actively maintains 25% reduction in time-to-fill through the implementation of streamlined workflows and technology solutions.
• Implemented strategic changes that led to a 30% increase in the quality of hires.
• Displays exceptional proficiency in high volume candidate sourcing, vetting, and onboarding, consistently applying strategic and efficient talent acquisition practices.
• Sustained track record of identifying and engaging with 100 potential candidates through a variety of online channels.
• Leverage advanced sourcing strategies to build a robust and diverse candidate pipeline, ensuring access to high-caliber individuals.

• Attained stellar 95% satisfaction rating by promptly addressing inbound calls, email, and chat inquiries within a 5-minute window, driving a 20% increase in lead conversions.
• Showcased adaptability through cross-training and backup support for peers, resulting in a 30% reduction in response time during peak demand periods.
• Cultivated empathetic client relationships, consistently exceeding service standards through active listening and personalized interactions.
• Proficiently collaborated across functions by cross-training and supporting other managers, enhancing team cohesion, and ensuring uninterrupted service delivery.
• Provided frontline customer support via phone, email, and other channels, efficiently handling approximately 50-100 inquiries daily.
• Calmly and effectively de-escalated customer concerns while maintaining a friendly demeanor.
• Assisted customers comprehensively with product selection, ordering, billing, returns, exchanges, and technical support.
• Educated customers on special pricing opportunities and company offerings to enhance their experience.
• Utilized probing questions to determine customer needs and accurately input information into electronic systems.