Nakesha Bender
Jacksonville,FL
Summary
Dynamic Inventory Coordinator with a proven track record at Ecolab, enhancing operational efficiency through effective inventory control and logistics management. Skilled in discrepancy investigations and customer service, I successfully improved inventory accuracy by implementing advanced tracking systems and fostering teamwork, ensuring timely stock replenishment and optimal warehouse organization.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Inventory Coordinator
Ecolab
Jacksonville, FL
2015 - 12.2025
- Managed inventory tracking systems to ensure accurate stock levels and timely replenishment.
- Coordinated logistics for incoming and outgoing shipments, optimizing warehouse space utilization.
- Developed and implemented inventory control procedures to enhance operational efficiency.
- Trained staff on best practices for inventory management and safety protocols.
- Analyzed inventory data to identify trends, reducing discrepancies in stock counts.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Performed data entry and completed proper paperwork.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Managed all related documentation and records for department.
- Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
- Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Customer Service Representative
ARS National Services
Jacksonville, FL
02.2009 - 01.2015
- Assisted customers with inquiries and issues, providing effective resolutions in a timely manner.
- Managed high-volume call queue, ensuring customer satisfaction through efficient communication.
- Documented customer interactions accurately in CRM system for future reference and analysis.
- Collaborated with team members to improve response times and enhance service delivery processes.
- Trained new staff on customer service protocols and system navigation to ensure consistent support quality.
- Resolved escalated customer complaints professionally, maintaining positive relationships while adhering to company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Inventory Team Leader
McLane Company
Carneys, Point New Jersey
03.2004 - 2009
- Led inventory management operations to ensure optimal stock levels and reduce discrepancies.
- Streamlined receiving processes, improving accuracy in inventory counts and reducing turnaround times.
- Mentored team members on best practices for inventory control and safety protocols.
- Implemented new inventory tracking software, enhancing data visibility and reporting capabilities.
- Coordinated regular audits to maintain compliance with company standards and regulatory requirements.
- Collaborated with cross-functional teams to optimize supply chain operations and improve service delivery.
- Reduced stock shortages with proactive monitoring of inventory levels and timely reordering.
- Developed strong working relationships with vendors, enabling expedited resolution of any shipment discrepancies or quality concerns.
- Improved inventory accuracy by conducting regular cycle counts and addressing discrepancies.
- Ensured accurate record-keeping by maintaining up-to-date documentation on inventory transactions and movements.
Education
High School Diploma - Business Administration And Management
Pennsville Hight School
Pennsauken, NJSkills
Warehouse organization
Discrepancy investigations
Stock replenishment
Warehouse operations
Stock counts
Inventory optimization
Microsoft office
Documentation skills
Product identification
Inventory purchasing
Equipment operation
Shipping coordination
Order processing
Rotation requirements
Cycle counting
Requisitions management
Storage solutions
Paperwork coordination
Shipment policies
Consolidation reporting
Packaging management
Barcode scanning
Purchase order receipts
Inventory control
Customer service
Teamwork and collaboration
Inventory counts
Stocking and organization
Shipping and receiving
Attention to detail
Inventory organization
Inventory tracking
MS office
Order picking and processing
Inventory reconciliation
Data management
Digital and physical counts
SAP
Order management
Forklift operation
Accomplishments
I received an award for being the first person to move from a level, one to a level four in a year
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- -
Timeline
Customer Service Representative
ARS National Services
02.2009 - 01.2015
Inventory Team Leader
McLane Company
03.2004 - 2009
Inventory Coordinator
Ecolab
2015 - 12.2025
High School Diploma - Business Administration And Management
Pennsville Hight School