Na'Kesha Ellis
Columbus,GA
Summary
An analytical professional with 10+ years of claims and data entry expertise. A team player whose focus is to provide timely and quality care to both the internal and external customer.
Overview
23
23
years of professional experience
Work History
Talent Acquisition Onboarding Coordinator
MasTec Communications Group
01.2022 - Current
- Streamline and oversee the onboarding process for new hire
- Initiate the background/drug screen through the provided vendor Making daily contact with the candidate, keeping them updated on next steps
- Checking FA to make sure backgrounds are moving forward and ensuring the candidate has completed screens within 48 hours
- Providing updates to the markets, hiring managers, and POC's to inform them of any delays or issues that may cause a delay in start date
- Launch onboarding and working seamlessly to ensure the candidate at this stage completes all onboarding tasks timely through the ATS within timeframe assigned
- Send communication to Managers, POC's to keep them updated of onboarding status
- Provide details of IT communication: Email, access, asset delivery time
- Provides overall administrative support to the employment/recruitment area, including maintaining, processing documentation and records
- Maintain weekly spreadsheets of candidates onboarded to include candidate flow time
- Other duties as assigned
- Coordinate with IT for all equipment and access requests
- Process background and drug screenings for new hires
- Provide the recruiter and hiring manager with needed information regarding the process of the new hire.
Claims Specialist Cancer and Accident
Aflac
10.2012 - 01.2022
- Analyzes claims to determine the extent of the company’s liability, make approval or denial decisions which determine the benefit amount in accordance with policy provisions
- Establishes proof of loss by studying medical documentation, assembling additional information as required from outside sources, including claimant, physician, employer, and hospital
- Routes questionable claims to the internal investigation unit
- Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations
- Great oral and written communication skills, time management skills
- Mentor both Cancer and Accident trainees.
Customer Service Representative
Aflac
Columbus , GA
09.2000 - 07.2005
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted new policyholders with processing claims.
- Determined covered insurance losses by studying provisions of policies or certificates.
- Provided guidance to policyholders on how to file a successful claim.
- Performed research on claim issues as needed to resolve discrepancies.
- Provided timely updates to customers about the status of their claims.
Education
B.A. in Human Resources -
Strayer University
Skills
- Drug Testing
- New Hire Onboarding
- Talent Acquisition
- Decision-Making
- Inbound and Outbound Calling
- Data Entry
- Customer Service
Timeline
Talent Acquisition Onboarding Coordinator
MasTec Communications Group
01.2022 - Current
Claims Specialist Cancer and Accident
Aflac
10.2012 - 01.2022
Customer Service Representative
Aflac
09.2000 - 07.2005
B.A. in Human Resources -
Strayer University
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