Nakesha Starks

Field Supervisor/Office Coordinator

Family Home Service, Inc

02.1999 - 05.2024

Assisted with office administration, including scheduling and communication, while ensuring accurate and timely documentation
Played a key role in guiding the development and management of client agreements, tailoring services to align with client expectations
Managed IDPH background processes, ensuring compliance with state regulations and maintaining a high standard of accountability
Conducted regular client home visits to maintain strong relationships, provide support, and ensure service standards were consistently met
Contributed to the production of in-service training videos, collaborating on content that enhanced staff knowledge and performance
Helped new employees transition smoothly into their roles through thorough and supportive orientations, introducing them to company policies and procedures
Fostered positive, lasting relationships with clients, helping ensure ongoing engagement and a consistently high level of service.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.
Paid attention to detail while completing assignments.
Resolved customer complaints to maintain satisfaction and loyalty.