NAKESHA THOMPOSON
Houston,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Crew Member
Sonic
Houston, TX
02.2024 - Current
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Assistant Manager
Citi Trends
Houston, TX
06.2019 - 02.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
Cashier
Family Dollar
Houston, TX
04.2018 - 10.2021
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
Assistant Manager
Burger King
Houston, Texas
11.2013 - 01.2019
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
Education
High School Diploma -
John F. Kennedy High School
New Orleans, LA05-1997
Skills
- Customer Service
- Menu Memorization
- Beverage Preparation
- Safe Food Handling
- Staff Supervision
- Sales Reporting
- Money Handling
- Orientating and training
- Retail Operations
- Customer Relations
- CSS
- Recruiting and interviewing
Accomplishments
I was offered several opportunties for new positions and been promoted several times.
Timeline
Crew Member
Sonic
02.2024 - Current
Assistant Manager
Citi Trends
06.2019 - 02.2024
Cashier
Family Dollar
04.2018 - 10.2021
Assistant Manager
Burger King
11.2013 - 01.2019
High School Diploma -
John F. Kennedy High School
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