Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakesha Tyler, CPhT

Pittsburgh,PA

Summary

Certified Pharmacy Technician with 18 years of hospital and retail experience. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician Supervisor

UPMC Presbyterian
01.2017 - 04.2024
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
  • Contributed to improved patient outcomes by consistently monitoring drug interactions, allergic reactions, and dosage accuracy.
  • Developed strong relationships with healthcare providers, improving communication and fostering collaborative patient care efforts.
  • Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Closely monitored department performance metrics.
  • Conducted quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
  • Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
  • Supervised 23 pharmacy technicians and coordinated day-to-day assignments.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and fast-paced environment.

Lead Certified Pharmacy Technician

UPMC Presbyterian
01.2016 - 01.2018
  • Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Conducted routine inspections of medication storage locations.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Prepared medications such as emulsions, liquids, powders and ointments.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Maintained clean, orderly work area in accordance with safety standards to promote healthy work environment for employees and customers alike.
  • Counted, measured and compounded medications following standard procedures.
  • Reduced medication errors, implementing strict quality control measures and double-checking procedures.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects and interactions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Developed and implemented improvements to pharmacy organization system.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated leadership skills in managing projects from concept to completion.

Pharmacy Technician Program Instructor

Everest Institute
01.2015 - 12.2015
  • Established open lines of communication with students through regular office hours, email correspondence, and one-on-one meetings as needed.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Coordinated field trips to local pharmacies for hands-on exposure to real-life work situations faced by pharmacy technicians.
  • Evaluated students' competencies through written assignments and examinations.
  • Collaborated with fellow instructors to develop comprehensive lesson plans for improved student engagement and learning outcomes.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Designed engaging instructional materials including presentations, handouts, activities, quizzes, and exams tailored to diverse learning styles.
  • Supervised students when administering medications to maintain patient safety.
  • Evaluated student performance using both formative and summative assessments, providing constructive feedback to guide improvement.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Promoted critical thinking skills through the use of group projects, debates, and problem-solving exercises.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided immediate and constructive feedback to students individually and as group.
  • Assisted in updating program curriculum to align with evolving industry standards and certification requirements.

Education

Certificate of Technical Studies - Pharmacy Technician

Everest Institute - Pittsburgh
Pittsburgh, United States
10.2005

Skills

  • Hospital/retail pharmacy procedure knowledge
  • Pharmacy technician certification training
  • Excellent communication, time management, data entry, pharmacy calculation skills
  • HIPAA Regulations & Pharmacy Law Compliance
  • Motivated self-starter
  • Problem-solving abilities
  • Prescription drug labeling
  • Insurance billing experience
  • Flexibility in scheduling
  • Conflict resolution ability

Certification

  • PTCB National Pharmacy Certification since July 2016

Timeline

Certified Pharmacy Technician Supervisor

UPMC Presbyterian
01.2017 - 04.2024

Lead Certified Pharmacy Technician

UPMC Presbyterian
01.2016 - 01.2018

Pharmacy Technician Program Instructor

Everest Institute
01.2015 - 12.2015

Certificate of Technical Studies - Pharmacy Technician

Everest Institute - Pittsburgh

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Nakesha Tyler, CPhT