Naketta French
Houston,Tx
Summary
Experienced manager with a strong background in customer care. Expertise in improving employee satisfaction and performance through data-driven insights and streamlined processes. Skilled in comprehensive reporting and increasing sales by enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Account Executive
Sharps Medical Waste Services
Houston, TX
07.2024 - Current
- Generated new business opportunities through cold calling and networking, leading to a 25% increase in client acquisition.
Built and maintained strong relationships with healthcare facilities, ensuring high levels of customer satisfaction and retention. - Delivered impactful sales presentations, highlighting service benefits, and addressing client concerns.
- Stayed informed on market trends and competitor activities to refine sales strategies and improve service positioning.
- Developed customized proposals and contracts, resulting in 15% growth in service contracts.
- Collaborated with operations, and customer service teams to ensure seamless service delivery and compliance with industry regulations.
- Leveraged CRM software to track sales activities and client interactions, maintaining accurate records for forecasting and reporting.
- Contributed to business growth and enhanced client relationships through a strategic sales approach.
Lead Sales Account Executive
Affordabletours.com
Houston, Tx
08.2014 - 01.2024
- Provide front-line sales and customer service, answer travel inquiries, interpret policies, and resolve issues, handling travel inquiries and resolving issues.
- Manage over 10,000 leads and appointments, boosting customer satisfaction and retention.
- Troubleshoot online booking tool problems and collaborate with IT for effective solutions.
- Update databases and offer administrative support to ensure smooth operations.
- Analyze travel data to inform decision-making and improve service delivery.
- Process travel invoices and manage contract revisions, ensuring compliance.
- Monitor staff engagement, resulting in a 21% increase in repeat sales retention annually.
- Build strong relationships with clients, consistently leading to successful sales.
Customer Service Sales Manager
JD Byrider
Houston, Tx
01.2014 - 04.2014
- Ran online marketing department, posting ads daily on various platforms
- Increased call volume, appointment sets, and closings
- Skilled in teaching, coaching, meeting deadlines, and organizing
- Proficient in technical communication
- Conducted sales duties, analyzing information and writing reports
- Handled inbound calls, finance, and service issues
- Maintained contact with potential customers via outbound calls, emails, and texts
- Ensured ads were engaging and updated inventory regularly
- Research issues received from various channels to mitigate complaints received via call center, Credit, Business Services, and escalated by agent, BBB updated information, Media, other Departments or Market all with a smile
BDC Customer Service Sales
Lou Fusz
Saint Louis, Mo
12.2010 - 01.2014
- Increased BDC sales by over 25%, leading to department expansion in just 4 months
- Achieved a 20% appointment set ratio and 65% closing rate within 30 days
- Demonstrated automobiles, explained features, and conducted test drives
- Maintained high CSI scores and built rapport with customers
- Prospected daily and managed owner follow-up for repeat business
- Developed, implemented, and tracked work processes
- Operated CRM software daily
- Set and met personal productivity goals
- Overcame objections, negotiated prices, and completed sales agreements
Education
Bachelor - Business and Marketing
Allied College
Skills
- Customer Satisfaction
- Sales expertise
- Account Management
- Teambuilding & Training
- Empathetic & Courteous
- Multitasking skills
- Developing Relationships
- Business Development
- Strategic sales planning
- Highly Driven
- Data Management & Analytics
- Negotiating
- Problem Identification/Solution
- Meet or exceed deadlines
- Strong relationships
Timeline
Account Executive
Sharps Medical Waste Services
07.2024 - Current
Lead Sales Account Executive
Affordabletours.com
08.2014 - 01.2024
Customer Service Sales Manager
JD Byrider
01.2014 - 04.2014
BDC Customer Service Sales
Lou Fusz
12.2010 - 01.2014
Bachelor - Business and Marketing
Allied College
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