Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakeya Anderson

Bloomfield,NJ

Summary

Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

8
8
years of professional experience

Work History

Scheduling Specialist

Akumin
07.2021 - Current
  • Received, recorded, and responded to incoming and outgoing telephone and email communication
  • Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments
  • Increased the efficiency of the office by handling 90+ calls per day
  • Called patients to schedule appointments and coordinate schedules
  • Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.

Assistant Store Manager

Pure
08.2022 - 11.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed employee schedules, ensuring optimal staffing levels for daily store operations.
  • Updated inventory using Shopify and placed orders with direct consumers.
  • Spoke with and assisted in merchant services.
  • Handled all cash deposits, ensuring accurate financial transactions.
  • Successfully managed daily store tasks, overseeing promotions, and motivating team projects.
  • Engaged with employees and customers on a day-to-day basis, fostering a positive and collaborative work environment.

Claims Examiner (Remote)

Vermont Department of Labor
03.2020 - 06.2021
  • Conducted fact-gathering interviews with claimants and witnesses
  • Worked with the claims department and industry anti-fraud organizations to resolve claims
  • Followed up with customers on unresolved issues
  • Checked the data entered into the agency management system for accuracy and quality
  • Kept track of the status of all open insurance claims
  • Reviewed new files to determine the current status of an injury claim and devise a strategy.

Customer Support

Conduent
06.2016 - 02.2019
  • Examined departmental documents to determine how they should be distributed and filed
  • Assisted customers by answering questions, responding to inquiries, and handling phone requests in an average of 7 minutes
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Education

High School -

West Park High
West Park FL
01.2007

Skills

  • Overcoming Objections
  • Telephone Etiquette
  • Computer Skills
  • Customer Service
  • Scheduling and Calendar Management
  • Clear Communication
  • Customer Complaint Resolution
  • Prioritization and Time Management
  • Call Documentation
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • CRM Software
  • 35 wpm Typing Speed
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Training Experience

Timeline

Assistant Store Manager

Pure
08.2022 - 11.2023

Scheduling Specialist

Akumin
07.2021 - Current

Claims Examiner (Remote)

Vermont Department of Labor
03.2020 - 06.2021

Customer Support

Conduent
06.2016 - 02.2019

High School -

West Park High

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Nakeya Anderson