Nakeya Johnson
Summary
Highly ambitious Patient Experience Navigator with background in sales, management, operations, and administrative duties. Dynamic communicator who consistently exceeds goals and company expectations.
Overview
10
10
years of professional experience
Work History
Clinic Administrative Assistant
Crossover Health/ Pepsico
03.2024 - Current
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
- Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
- Assists with assigned projects and special provider or patient requests.
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
- Processes transactions required to begin or complete the visit.
- Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
- Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.Morning Performs other duties as assigned.
Patient Experience Navigator
WESTMED Medical Group
01.2020 - Current
- Complete skilled administrative work to support all office staff and operational requirements
- Promptly answer multi-line phone system and greeted callers enthusiastically
- Organize paperwork such as charts and reports for office and patient needs
- Document and update accurate patient medical information in medical records, case histories and insurance details to facilitate smooth appointments and payment processing
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability
- Provide ample support to team members, provide creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
Assistant Store Manager
Pandora
06.2017 - 01.2020
- Managed day-to-day store operations and 15 to 20 employees
- Assisted the general manager in organizing, planning and implementing sale strategies
- Tracked the progress of weekly, monthly, quarterly and annual objectives
- Evaluated employee performance and identify hiring and training needs
- Managed high-priority assignments and develop solutions to challenging business problems
- Covered a full spectrum of administrative duties including, store manager support, office management, database administration, billing/invoicing, payroll administration, document preparation, travel/meeting coordination, and project/program support
- Arranged the schedules, conduct meetings, presentations, conferences and lead store visits from corporate office.
Sandro Women's Shop Supervisor
SMCP- Sandro Paris
11.2014 - 06.2017
- Responsible for conducting onboarding for new employees
- Scheduled employees according to payroll available hours
- Maintained a leadership role that influences all associates
- Kept track of business numbers and executing sale goal plans for the year
- Maintained close relationships with customers in my client book in order to drive sales
- Assisted in the daily management of sales and stock associates
- Created goals and action plans to meet sales and boost employees' performance levels.
Education
Fashion Design -
Fashion Institute of Technology
New York, NYSkills
- Self-motivated
- Strong verbal and written communication skills
- Fast learner
- Positive attitude
- Excels under pressure/Skilled Multi-Tasker
- Time Management
- Extremely organized
- Staff development
- Excellent client/customer service skills
- An eye for detail
- Management
- Data Entry & Records Management
Timeline
Clinic Administrative Assistant
Crossover Health/ Pepsico
03.2024 - Current
Patient Experience Navigator
WESTMED Medical Group
01.2020 - Current
Assistant Store Manager
Pandora
06.2017 - 01.2020
Sandro Women's Shop Supervisor
SMCP- Sandro Paris
11.2014 - 06.2017
Fashion Design -
Fashion Institute of Technology
Similar Profiles
Amber WilliamsAmber Williams
Market Operations Director at Crossover HealthMarket Operations Director at Crossover Health
Jenn WickershamJenn Wickersham
Mental Health Specialist LPC at Crossover HealthMental Health Specialist LPC at Crossover Health
Dawn Brittany Spelman-Ojeda, M.D.Dawn Brittany Spelman-Ojeda, M.D.
Family Medicine Physician at Crossover HealthFamily Medicine Physician at Crossover Health
Salvador C. Antonio Jr.Salvador C. Antonio Jr.
Clinic Administrative Assistant at Fresenius Medical CareClinic Administrative Assistant at Fresenius Medical Care
Olufunke (Olu) OlunaikeOlufunke (Olu) Olunaike
Clinic Administrative Assistant at Olaide Odumosu Medical Inc.Clinic Administrative Assistant at Olaide Odumosu Medical Inc.