Nakeyia Manns
Hornlake,USA
Summary
Experienced and results-driven professional with a strong background in Quality training, quality assurance, and Customer service. Demonstrated success at FedEx Supply Chain and Amazon in improving employee competencies and ensuring product compliance through practical training and quality assurance practices. Proven ability to resolve complex issues, foster strong customer relationships, and drive customer satisfaction through exceptional communication and problem-solving skills. Proficient in Microsoft Office, skilled in public speaking, and adept at analyzing data to inform decision-making.
Overview
6
6
years of professional experience
Work History
Quality Trainer
FedEx Supply Chain
Memphis, TN
05.2024 - Current
- Conducts one-on-one coaching sessions with new and established employees to develop their skills and knowledge on topics like picking, packing, shipping, receiving, inventory management, and quality control
- Educates employees on the proper use of the organization's products and systems
- Works with other trainers and staff to achieve compliance objectives
- Implements new hire training programs to onboard and train new employees
- Organizes and directs orientation and onboarding sessions for employees
- Evaluates employee competency through quizzes, demonstrations, and work observations
- Mentor and coach employees as they apply their knowledge and skills
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Performed data entry tasks with accuracy and speed.
- Scanned documents into digital format for storage purposes.
- Organized and maintained office files and documentation
Quality Assurance
FedEx Supply Chain
Memphis, TN
05.2021 - 05.2024
- Examined medical products and materials to verify that company and customer compliance standards are aligned
- Investigated and resolved product specification-related problems
- Assisted with tracking KPIs and quality metrics to ascertain if any corrections were needed
- Used WMS (Warehouse Management System) to research any inventory discrepancies
Lead, Quality
Amazon
08.2019 - 02.2021
- Coordinated and executed daily plans to meet expected volume and rate
- Assisted in creating and implementing strategic plans to balance inventory
- Instilled an excellent work ethic among the crew and coworkers
- Performed detailed inspections of products to ensure compliance with company standards and regulations
- Trained personnel in quality control processes and procedures
- Followed standard operating procedures during daily inspection activities
Customer Service Representative
United Healthcare
09.2018 - 10.2020
- Signed customers up for health insurance
- Explained every plan to give the customer a plan that was perfect for them
- Responded to telephone inquiries and complaints while following standard operating procedures
- Performed data entry tasks accurately and promptly
Education
DENTAL ASSISTANT -
Delta Technical College
Skills
- Customer Service
- Database Management
- Microsoft Office
- Time management
- Warehouse/ Manufacturing
- Data Entry
- Training
- Exceptional Problem-Solving Skills
- Leading
- Data Analysis
- Quality Assurance
- Public Speaking
- Implementing Corrective Actions
- Excellent Interpersonal Skills
- Document management
- Filing systems
Timeline
Quality Trainer
FedEx Supply Chain
05.2024 - Current
Quality Assurance
FedEx Supply Chain
05.2021 - 05.2024
Lead, Quality
Amazon
08.2019 - 02.2021
Customer Service Representative
United Healthcare
09.2018 - 10.2020
DENTAL ASSISTANT -
Delta Technical College
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