Summary
Overview
Work History
Education
Skills
Observation PT
Certification
Timeline
Generic

Nakeyla Thompson

Alsip,IL

Summary

Advanced customer service and results-oriented professional with a proven track record. Highly adaptable and skilled in compliance and complex problem-solving. Customer satisfaction and goal-reaching skills. Excels in enhanced quality inspections and fostering team collaboration to exceed production targets. Proficient in maintaining company standards to achieve operational excellence and improve team performance.

Experienced with sorting, loading, and unloading packages in fast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Track record of maintaining high physical endurance and attention to detail.

Diligent with solid background in package handling. Demonstrated ability to efficiently sort, load, and unload packages, ensuring timely deliveries and minimal errors. Proficient in maintaining high level of physical stamina and attention to detail in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

PACKAGE HANDLER

FedEx Ground
08.2023 - 06.2025
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Conducted package inspections for damage and reported discrepancies to supervisor.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

PRODUCTION WORKER

BMW Manufacturing
07.2021 - 05.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in regular meetings with team members to discuss production updates.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

SALES ASSOCIATE

Walmart
08.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Associate of Science - Physical Therapist Assistant

Greenville Technical College
Greenville, SC

Diploma - undefined

Travelers Rest High School
Travelers Rest, SC
06.2020

Skills

  • Expert customer service (3 years)
  • Medical Terminology (1 year)
  • Sport-orientated
  • Anatomy Knowledge (1 year)
  • Complex problem-solving
  • Data Entry
  • Phone Etiquette
  • Sales
  • Goals and performance
  • Organization/Flexibility
  • Pharmacy
  • Computer/Technical
  • Time Management
  • Heavy lifting
  • Team collaboration

Observation PT

Pro Physical Therapy

  • February 2025: 40 hours

Certification

Pharmacy Technician Certification

Timeline

PACKAGE HANDLER

FedEx Ground
08.2023 - 06.2025

PRODUCTION WORKER

BMW Manufacturing
07.2021 - 05.2023

SALES ASSOCIATE

Walmart
08.2020 - 11.2021

Diploma - undefined

Travelers Rest High School

Associate of Science - Physical Therapist Assistant

Greenville Technical College