Summary
Overview
Work History
Education
Skills
Timeline
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Nakeyta McKinney

Lithonia,Georgia

Summary

At Ashley's Virtual, I excelled as a Customer Service Representative, leveraging my problem-solving abilities and data entry skills to enhance customer loyalty and satisfaction. My proactive approach and critical thinking facilitated effective dispute resolution and service delivery, significantly improving client relations and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ashley's Virtual
02.2019 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Head Front End Customer Service

Home Depot
12.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Post Office Manager

XPO Logistics
09.2021 - 12.2023
  • Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
  • Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
  • Facilitated smooth transitions during peak holiday seasons by hiring additional temporary staff members as needed.
  • Implemented cost-saving measures through careful budget management and resource allocation, reducing overall operational expenses.

Education

Business Administration - Accounting

Mass Bay
Wellesley, MA

High School Diploma -

Farr Academy
Cambridge, MA
05.1993

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Data Entry

    Problem Resolution

    Customer Relations

    Building rapport

Timeline

Head Front End Customer Service

Home Depot
12.2023 - 05.2024

Post Office Manager

XPO Logistics
09.2021 - 12.2023

Customer Service Representative

Ashley's Virtual
02.2019 - 08.2024

Business Administration - Accounting

Mass Bay

High School Diploma -

Farr Academy

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Nakeyta McKinney