Na'Khia Attaway
Dallas,TX
Summary
Dynamic professional with a proven track record in relationship building and complaint resolution, honed at companies like Spectrum and Federal Express. Excelled in roles requiring critical thinking and creative solutions, significantly enhancing customer satisfaction. Skilled in route planning and verbal communication, adept at fostering client loyalty and exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Delivery Courier
Federal Express
05.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
Customer Service Representative
Spectrum
03.2023 - 01.2024
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Customer Service Manager
QuikTrip
03.2020 - 09.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TX08-2025
Skills
- Route planning
- Deadline adherence
- Relationship building
- Punctuality
- Complaint resolution
- Account updating
- Inbound and outbound calling
- Verbal and written communication
- Critical thinking
- Creative solutions
Timeline
Delivery Courier
Federal Express
05.2024 - Current
Customer Service Representative
Spectrum
03.2023 - 01.2024
Customer Service Manager
QuikTrip
03.2020 - 09.2022
Associate of Arts - Business
Tarrant County College
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