Nakhil Selby
Centereach,NY
Summary
A professional with experience in Office Operations, Customer Service and Retail Sales. Authorized to work in the US for any employer High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Cross Functional Store Manager
CarMax
08.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Customer Specialist III
Carmax
12.2016 - Current
- Buy cars, sale cars, run financing, guide customer's through their car buying journey, provide great, accurate and exceptional customer experience and service.
Security Guard
Times Union Center
02.2016 - 01.2020
- As a security guard and guest services worker, I must be able to stand for long periods of time, know my way around the building, help and escort patrons to their seats, provide accurate information to patrons and my supervisors and to Lee everyone safe at all times.
Sales Associate
Finish Line
09.2015 - 10.2016
- Must prove accurate, quick and great customer service
- Must be able to handle multiple customers at one time, must be able to handle numerous monetary transactions and operate a cash register.
Sales Associate/ Keyholder
RadioShack
10.2013 - 05.2015
- Responsible for providing great customer service, handing numerous monetary transactions, participate in conference calls and meetings, and keep the store in top form
- As keyholder I am responsible for opening and closing the store, running the store when my boss is unavailable, complete bank deposits and ship and receive products
- Also have assistant manager training.
Senior Employment Security Clerk-Intern
New York State Department of Labor
12.2012 - 01.2013
- Responsible for all incoming inquiries for the New York State Department of Labor encompassing the NY.GOV Identity Management program, Labor Standards, Office of Council, Department of Safety and Health, the National Emergency Grant Program
- Responsible for providing complete and accurate information to the general public as well as internal agencies of the Department of Labor either telephonically or by utilizing the Footprints computerized ticketing system.
Cashier/Sales Associate
Wal-Mart Incorporated
03.2012 - 07.2012
- Responsible for providing complete customer service, customer satisfaction, information relay and all issues related to the customer experience
- Responsible for the complete accuracy of financial transactions presented by consumers in various forms
- Responsible for all aspects of sales related to the products and offerings of Wal-Mart Stores, Inc.
Education
Green Tech High Charter School
Associates - Human Services
Schenectady County Community College
08.2017
Bachelors - Kinesiology
Morehouse College
08.2012
Skills
- Customer Service
- SOM
- Sport
- Cashier Customer Service
- Personnel Development
- Partnership Building
- Operations Management
- Employee Training
- Team Development
- Shift Scheduling
- Customer Service Management
- Talent Recruitment
- POS Systems
- Store Merchandising
- Risk Management
- Promotional Planning
- Report Generation
- Loss Prevention
- Supply Ordering
- Performance Reviews
- Retail Merchandise Quality Standards
- Multitasking and Organization
- Documentation and Reporting
- Outstanding Communication Skills
- Staff Management
- Loss Prevention Procedures
- Recruiting and Hiring
- Customer Relations
- Accurate Cash Handling
- Leadership Development
- Flexible Schedule
- Vendor Management
- Problem-Solving
- Work Planning and Prioritization
- Culture Development
- Cash Management
- Sales Professional
- Bank and Safe Deposits
- Store Opening and Closing
- Accurate Money Handling
- Employee Scheduling
- Performance Management
- Relationship Building
- Time Management
- Staff Training
Personal Information
Title: Customer Specialist III - Carmax
Timeline
Cross Functional Store Manager
CarMax
08.2022 - Current
Customer Specialist III
Carmax
12.2016 - Current
Security Guard
Times Union Center
02.2016 - 01.2020
Sales Associate
Finish Line
09.2015 - 10.2016
Sales Associate/ Keyholder
RadioShack
10.2013 - 05.2015
Senior Employment Security Clerk-Intern
New York State Department of Labor
12.2012 - 01.2013
Cashier/Sales Associate
Wal-Mart Incorporated
03.2012 - 07.2012
Green Tech High Charter School
Associates - Human Services
Schenectady County Community College
Bachelors - Kinesiology
Morehouse College
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