Nakia Allen
Administrative Assistant
Mebane,NC
Summary
To build a fulfilling career with a promising and progressive company; with the ability to grow and move forward. Accomplished Customer Service handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Directors Assistant (Secretary)
Chapel Hill/ Carrboro City Schools
10.2012 - 05.2024
- Perform general office and secretarial duties for the transportation department
- Maintain records on transportation personnel
- Assist with drivers payroll for regular and activity trips on timekeeper
- Assists with Screening of bus drivers application.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Created and updated records and files to maintain document compliance.
Office Support / Bus Driver
Durham Public Schools
04.2004 - 10.2012
- Safely transfer children to and from school using bus and city vehicle
- Maintain attendance and proper routing schedules
- Recording notes on behaviors of EC students
- Maintaining proper training to work with EC students
- Answering phones, filing papers, Providing Professional Service to staff/students
- Establishing routes for Bus Drivers and changing routes for Regular and EC Drivers
- Working and training under the TIMS program
- Solving daily problems with Students, Staff, and Parents.
Collector III/Data Entry Clerk
Credit Financial Services
01.1998 - 11.2000
- Calling on delinquent accounts
- Setting up payment arrangements for the consumer
- Verify Insurance claims
- Providing excellent customer service for staff and consumer.
- Reached out to approximately [Number] account holders daily.
Retail Sales Representative
Bellsouth Mobility DCS
10.1997 - 07.2000
- Provide customers with needed information on phones, services and equipment
- Complete payment transactions
- Perform maintenance on defeated equipment
- Address customer concerns and complaints.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales and customer satisfaction through personalized servicing.
Education
Associates in School Age Education - Early Childhood Education
Durham Technical Community College
Durham, NC08.1998
Academic Diploma -
Northern Durham High School
Durham, NC05.1992
Skills
- Customer Service
- Strong Organization
- Schedule Management
- Billing and Invoicing
- Schedule Coordination
- Data Entry
- Office Management
- Database entry
- Scheduling and calendar management
- Office Administration
- Scheduling appointments
- Data Processing
- Meeting Coordination
- Minute Taking
- Multitasking and Time Management
Certification
- CDL License
- CPR Certified
- Early Childhood Credentials I
- II
- TIMS NT
- Timekeeper
Timeline
Directors Assistant (Secretary)
Chapel Hill/ Carrboro City Schools
10.2012 - 05.2024
Office Support / Bus Driver
Durham Public Schools
04.2004 - 10.2012
Collector III/Data Entry Clerk
Credit Financial Services
01.1998 - 11.2000
Retail Sales Representative
Bellsouth Mobility DCS
10.1997 - 07.2000
Associates in School Age Education - Early Childhood Education
Durham Technical Community College
Academic Diploma -
Northern Durham High School