Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nakia Augillard

Patient Access Rep
Gretna,LA

Summary

The individual is a diligent School Bus Driver, a seasoned Hostess, a dedicated Warehouse team member, and a capable Patient Representative. Skilled in maintaining daily schedules, ensuring safety, and providing personalized service to customers. Goal-oriented, efficient, and dedicated to meeting team goals. Adept at scheduling and database management, identifying client needs and concerns, and improving engagement strategies.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Ocshner Hospital
07.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Sales Associate

Victoria Secret & PINK
10.2018 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Warehouse Worker

Amazon
05.2021 - 07.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Hostess

Acme Oyster House
04.2021 - 07.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.

Sales Associate

Banana Republic
04.2017 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Associate of Science - Kinesiology

Delgado Community College
New Orleans, LA
05.2024

Bachelor of Science - Kinesiology

University of Louisiana At Lafayette
Lafayette, LA
05.2024

High School Diploma -

Warren Easton
New Orleans, LA
05.2017

Skills

  • Technology-Driven Navigation
  • Map Reading Expertise
  • Local Traffic Laws
  • Vehicle Systems Maintenance
  • Cargo Handling
  • Electronic Health Records Systems
  • Team Leadership
  • Guest Experience Management
  • Dining Crew Workflow Optimization
  • Guest Relations
  • Social Perceptiveness

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Patient Access Representative

Ocshner Hospital
07.2021 - Current

Warehouse Worker

Amazon
05.2021 - 07.2021

Hostess

Acme Oyster House
04.2021 - 07.2021

Sales Associate

Victoria Secret & PINK
10.2018 - 10.2021

Sales Associate

Banana Republic
04.2017 - 10.2018

Associate of Science - Kinesiology

Delgado Community College

Bachelor of Science - Kinesiology

University of Louisiana At Lafayette

High School Diploma -

Warren Easton

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Nakia AugillardPatient Access Rep