Nakia Colbert
Chicago,IL
Summary
Professional experience in Corporate Hospitality that has transitioned into non-profit driven by my passion to address persisting challenges within the underserved populations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Coach
Near West Side CDC
05.2024 - Current
- Provides advocacy, assessment, and coaching services to individuals and families through face-to-face contact.
- Conducts outreach and intake as assigned.
- Develops coaching plans to assist clients in addressing such issues as personal and family adjustments, finances, employment, education, food, clothing, housing, physical and mental health, and substance use.
- Refers program participants to community resources and other organizations as appropriate.
- Responds in a timely manner regarding all requests (written and verbal), and completes forms and case records accurately. Submits such documentation to the Director, Supervisor, or Quality Assurance team withing designated timelines.
- Helps clients modify attitudes and patterns of behavior by increasing and understanding of self, barriers, and how both play a role in achieving outlined goals.
- Demonstrates adequate progress toward meeting performance benchmarks outlined by the agency, at the time of quarterly reviews and annual evaluation.
- Participates and contribute actively in regular supervisory and team meetings and trainings.
- Completes assessments when required for all family members assigned to caseload.
- Develops agency approved Action Plans that address the stated needs of the family member based on face-to-face conversations and assessment tools.
- Provides follow up within the appropriate designated time frame and documents interactions and progress towards family goals in a clearly stated monthly case note.
- Provide internal or external referrals to assist families in obtaining goals outlined in their individual action plans. This includes links to employment, education, childcare/youth services and other services that would allow them to remain stable in their housing.
- Ensures families who are non-compliant with their housing lease are provided necessary services of referrals to resolve their issue withing designated timeframe.
Housing Engagement Specialist
AIDS Foundation Chicago
12.2022 - 04.2024
- Research and identify a broad range of safe and affordable rental housing throughout the city of Chicago and/or Cook County suburbs for individuals and families experiencing homelessness
- Outreach and engage landlords and property managers to secure safe, affordable rental units that meet the needs and preferences of clients
- Conduct unit inspections to ensure they meet housing quality standards
- Facilitate leasing agreements, including master leases and tenant leases
- Take note of clients needs during home visits and pass the information on to caseworkers and other wraparound services provided
- Encourage clients to attend any and all violence reduction/conflict resolution classes, parenting classes, and other resources assigned to help attain a better quality of life
- Follow up with clients and case managers to ensure attendance at assigned classes and workshops
- Connect clients with various resources for food, employment, and child care
- Assist in securing housing for the Reentry Program clients who have difficulty due to their justice impacted backgrounds
- Work collaboratively with landlords/property managers to monitor unit remediation and repair activities prior to move-in
- Intervene with landlords on significant repair or safety issues after tenant move-in
- Support coordination and monitoring of clients move-in to temporary (bridge) housing.
Volunteer
Personal
01.2015 - 11.2023
- Volunteered at various agencies throughout the city, including Boys and Girls Club of America, Chicago Public Schools, New Moms, and Logan Square Food Pantry.
Conference Center Coordinator-Facilities Administrator
Mesirow Financial
10.2021 - 12.2022
- Booked and reserved conference rooms via Resource Scheduler for various usages; Lunch and Learns, networking events, corporate meetings, training sessions, and after-hour events
- Maintained records of room usage, compiled reports, enforced number of allowances for firms and companies that use the facilities
- Invoiced the clients per contractual agreement
- Provided exceptional customer service and exceeded client expectations
- Maintained and updated COI's
- Typed and distributed correspondence with various information pertaining to the Conference Center
- Maintained Badge records and Sign In/Out forms
- Provided general information to the public and employees as needed
- Copied, scanned, and filed documents as needed
- Maintained, contributed, and updated the Front Desk Training Manual
- Trained new concierge as the Front Desk Lead.
Office Manager and Administrator
Related Management/Lathrop Chicago
09.2020 - 08.2021
- Provided excellent customer service to residents and visitors
- Answered general inquiries from the public via email, phone, and in person
- Created and maintained spreadsheets for office usage
- Provided administrative support for upper management
- Liaised with residents, vendors, building maintenance, and security
- Recorded and maintained residents files with strict adherence to privacy policies
- Processed rent payments
- Created payment arrangements for residents who need extensions on monies owed
- Created invoices/charge forms for fees due
- Ordered and maintained office supplies
- Processed subsidized CHA monthly payments
- Created work orders
- Answered, screened, and directed numerous calls from residents
- Assisted residents with various issues; directing them to social programs that may be of assistance e.g
- Work studies, job boards, childcare assistance, and many others
- Troubleshot and solved problems that arose without direction
- Maintained Outlook calendars
- Informed potential residents of LIHTC policies and procedures via phone, email, and in-person
- Performed all office management duties to ensure a productive work environment for staff
- In the process of obtaining Illinois leasing/brokerage license.
Corporate Concierge
Mesirow Financial
06.2019 - 03.2020
- Booked and reserved conference rooms via Resource Scheduler for various usages; Lunch and Learns, networking events, corporate meetings, training sessions, and after-hour events
- Maintained records of room usage, compiled reports, enforced number of allowances for firms and companies that use the facilities
- Invoiced the clients per contractual agreement
- Provided exceptional customer service and exceeded client expectations
- Maintained and updated COI's
- Typed and distributed correspondence with various information pertaining to the Conference Center
- Maintained Badge records and Sign In/Out forms
- Provided general information to the public and employees as needed
- Copied, scanned, and filed documents as needed
- Maintained, contributed, and updated the Front Desk Training Manual
- Trained new concierge as the Front Desk Lead.
Front Desk Agent and Night Auditor
Fairmont Millennium Park
07.2018 - 06.2019
- First point of contact for high-end guests and clients
- Accurately processed payments
- Ensured guests comfort and satisfaction while maintaining strict confidentiality
- Night auditing which includes but is not limited to reconciling/processing end of day data, completing nightly checklist to ensure a successful next business day, and various administrative duties as needed.
Education
Associate in Mass Media Arts -
Clark Atlanta University
Atlanta, GA01.1999
Skills
- Some College (2 years)
- Front Desk (6 years)
- Customer Service (10 years)
- Night Audit (1 year)
- Cash Handling (6 years)
- Guest/Customer Services (10 years)
- Microsoft Office
- Accounts Receivable
- General Ledger Accounting
- Microsoft Outlook
- Microsoft Excel
- Property Management
- Social Work
- Case Management
Certification
CPR and First Aid Certification
Timeline
Family Coach
Near West Side CDC
05.2024 - Current
Housing Engagement Specialist
AIDS Foundation Chicago
12.2022 - 04.2024
Conference Center Coordinator-Facilities Administrator
Mesirow Financial
10.2021 - 12.2022
Office Manager and Administrator
Related Management/Lathrop Chicago
09.2020 - 08.2021
Corporate Concierge
Mesirow Financial
06.2019 - 03.2020
Front Desk Agent and Night Auditor
Fairmont Millennium Park
07.2018 - 06.2019
Volunteer
Personal
01.2015 - 11.2023
Associate in Mass Media Arts -
Clark Atlanta University
Similar Profiles
Stephanie KennedyStephanie Kennedy
Finance Manage at Kia West Edmonton/West Side MitsubishiFinance Manage at Kia West Edmonton/West Side Mitsubishi
Oluwaseun OgunjemilusiOluwaseun Ogunjemilusi
Internal Medicine Resident at HCA WEST SIDE REGIONAL MEDICALCENTER AND NORTH WEST MEDICAL CENTER,Internal Medicine Resident at HCA WEST SIDE REGIONAL MEDICALCENTER AND NORTH WEST MEDICAL CENTER,
Leah StricklinLeah Stricklin
Child and Youth Program Assistant at CDC West- Tinker AFBChild and Youth Program Assistant at CDC West- Tinker AFB
Blanca SalgadoBlanca Salgado
Medical Assistant/Preceptor at Advocate Media GroupMedical Assistant/Preceptor at Advocate Media Group
Kimberly GoodKimberly Good
Guest Service Representative at Graduate by Hilton BloomingtonGuest Service Representative at Graduate by Hilton Bloomington