Nakia Coleman
Atlanta,GA
Summary
Experienced Customer Service Cashier known for implementing innovative service delivery approaches. Proactively aligns tasks with company values to exceed consumer expectations. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Foot and Ankle Health Center
Johns Creek, GA
03.2024 - 06.2024
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
Work From Home Chat Agent
Recruit Array
Atlanta, GA
12.2023 - 04.2024
- Assisted customers with inquiries regarding products and services.
- Developed an understanding of customers' needs by asking probing questions.
- Gathered customer information, identified underlying issues, and provided appropriate solutions.
- Maintained up-to-date knowledge of product lines, features, pricing plans.
- Monitored incoming chats on the website for prompt response times.
Customer Service Associate/Cashier/ shift manager
RaceTrac Petroleum, Inc.
McDonough, GA
07.2023 - 10.2023
- Executed various tasks including detail deep cleaning, breakfast preparation, customer service provision, and cashiering duties while working for Racetrac's 3rd shift.
- Trained and developed as a shift manager.
- Kept up-to-date on new products available in the store.
- Assisted customers with product selection based on their individual needs.
- Stocked shelves, displays, and coolers with products.
- Provided training for new employees when needed.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
Old Navy Sales Associate
Gap Inc.
Chicago, IL
06.2018 - 08.2023
- Answered customer questions and drove sales as a sales associate
- Primary cashier responsible for enhancing customer interactions
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
Picker/Packer
Carters, Inc / Kpower
Stockbridge, GA
03.2022 - 05.2022
- Performed picker/packer duties while assisting with various warehouse tasks.
- Assembled boxes and cartons according to customer specifications.
- Performed quality control checks on products before packing them for shipment.
- Labeled, sorted, and organized packages for efficient delivery.
- Confirmed items picked for orders by keying codes into system.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Education
High School Diploma - General studies
Wells High School
Chicago, IL06.2019
Some College (No Degree) - Mortuary science
Malcolm X College
Chicago, ILSkills
- Verbal communication skills
- Time management
- The ability to work well on a team
- Cashiering
- Sales
- Retail Sales
- Data Entry
- Patient Flow Management
- Medical Terminology
- Payment Collection
- Restocking lab supplies
- Medical Records Management
- Goal-Oriented
- Call handling
- Quality Control
- Customer Service
- Organizational Skills
Timeline
Medical Assistant
Foot and Ankle Health Center
03.2024 - 06.2024
Work From Home Chat Agent
Recruit Array
12.2023 - 04.2024
Customer Service Associate/Cashier/ shift manager
RaceTrac Petroleum, Inc.
07.2023 - 10.2023
Picker/Packer
Carters, Inc / Kpower
03.2022 - 05.2022
Old Navy Sales Associate
Gap Inc.
06.2018 - 08.2023
High School Diploma - General studies
Wells High School
Some College (No Degree) - Mortuary science
Malcolm X College
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