Nakia Dear
Pearl,MS
Summary
Ambitious individual with hands-on training in fast-paced tax services office. Highly proficient in preparing federal, state and local tax returns and conducting tax planning and research. Well-versed in tax regulations and accounting pronouncements. Excited to launch career as individual income/ withholding Tax Department.
Overview
5
5
years of professional experience
Work History
Individual Income/Withholding Tax Dept.
TurboTax
Pearl, MS
12.2021 - 06.2022
- Assessed current year's potential effects on prior years’ filings.
- Generated reports summarizing client's taxable income and liabilities.
- Assisted clients with understanding and completing tax forms accurately.
- Analyzed financial data to determine accurate tax liabilities.
- Prepared tax returns for individuals, corporations, partnerships and trusts.
- Managed a high volume of complex individual income tax returns in a timely manner.
- Ensured all deadlines were met throughout the preparation process.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
Customer Service Representative
Wyndham Vacation Ownership
Pearl, MS
06.2020 - 12.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
CSA / Supervisor
Ollies Bargain Outlet
01.2020 - 04.2021
- Responsible for managing the daily operations, including the selection, development, and performance management of employees
- Oversee the inventory and ordering supplies
- Oversee and manage all areas of the store and make decisions of matters of importance to guest service
- Adhere to standards and service levels to increase sales and minimize cost
- Ensure each customer has a positive experience by responding to concerns in a timely and efficient manner
- Manage shifts, which include: daily decision making, scheduling, planning, and ensuring the highest product quality
- Count money in draw before shift start, manage the money to give cashiers change throughout the shift and count down drawers before it was time to go home.
Sales rep.
Shoe station
12.2019 - 10.2020
- Performed all cash register preparation, cash verifications, and spot checks
- Motivated, organized and encouraged teamwork within the workforce to ensure productivity is met
- Prepared and maintain records of inventories, shortages and goods used and issued
- Ensured warehouse personnel had safe efficient equipment in order to perform duties
- Escorted vendors to location for deliveries.
Graduate Assistant
Hinds Community College DIVISION OF GRADUATE STUDIES
Jackson, MS
01.2017 - 05.2018
- Answered phones in a professional manner providing answers when possible, transferring calls, or taking messages when needed
- Coordinated with the Graduate Student Association with events held after hours on campus
- Maintained and accurately file documents for new and existing participant folders
- Served as a quality assurance resource that addresses social and environmental determinants of health
- Provided excellent customer service, top-tier services.
Education
Bachelor of Business Administration in Entrepreneurship -
Hinds Community College
12.2018
Skills
- Mathematical Calculations
- Tax planning strategies
- Research abilities
- Deadline-oriented
- Client Confidentiality
- Regulatory Compliance
- Records Management
- Tax advising
- Information Processing
- Client Records Review
- Accounting Support
- Customer Service
- Document Proofreading
- Time Management
- Needs Assessment
Awards And Acknowledgements
Hinds Community College Transfer Ambassador Event Planning Committee Member and Social Media Director, NHR Blueprint & Foundation Social Media Assistant Director, Hinds Community College Accounting Society, Mississippi Children’s Museum Student Volunteer, Girl Scouts of Greater Mississippi, Two Mississippi Museums Ambassador
Timeline
Individual Income/Withholding Tax Dept.
TurboTax
12.2021 - 06.2022
Customer Service Representative
Wyndham Vacation Ownership
06.2020 - 12.2021
CSA / Supervisor
Ollies Bargain Outlet
01.2020 - 04.2021
Sales rep.
Shoe station
12.2019 - 10.2020
Graduate Assistant
Hinds Community College DIVISION OF GRADUATE STUDIES
01.2017 - 05.2018
Bachelor of Business Administration in Entrepreneurship -
Hinds Community College
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