Nakia Ford
Chester,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel CNA
Clipboard Health
Richmond, VA
09.2024 - Current
- Provided assistance with daily living activities such as bathing, dressing, grooming, and toileting.
- Reported any observed changes in patient conditions to the appropriate personnel.
- Maintained records of patients' vital signs and health care information.
Patient Care Technician
VCU Health
Richmond, VA
08.2023 - 05.2024
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Instructed new employees on proper techniques of performing daily tasks.
Manager
Applebee's Neighborhood Grill & Bar
Chester, VA
08.2022 - 03.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained accurate records of all transactions processed throughout the day.
- Verified and recorded cash totals from daily receipts.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
Personal Care Assistant/Certified Medical Assistant
Healthcare Staffing of America
Richmond, VA
04.2020 - 09.2023
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Server/Bartender
Applebee's Neighborhood Grill & Bar
Chester, VA
06.2022 - 03.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Patient Access Representative
Bon Secours Mercy Health
Midlothian, VA
05.2022 - 11.2022
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Education
Some College (No Degree) - Medical Assistant
Community College Workforce Alliance
Chester, VA10-2024
High School Diploma -
Thomas Dale High School
Chester, VA06-2019
Skills
- Patient Care
- Electronic Charting
- Trustworthy companion
- First Aid/CPR
- Training & Development
- Leadership
- Customer Service
- EMR Updating
Certification
Certified Nursing Assistant, 2021
BLS Provider, 2020
References
References available upon request.
Timeline
Travel CNA
Clipboard Health
09.2024 - Current
Patient Care Technician
VCU Health
08.2023 - 05.2024
Manager
Applebee's Neighborhood Grill & Bar
08.2022 - 03.2024
Server/Bartender
Applebee's Neighborhood Grill & Bar
06.2022 - 03.2023
Patient Access Representative
Bon Secours Mercy Health
05.2022 - 11.2022
Personal Care Assistant/Certified Medical Assistant
Healthcare Staffing of America
04.2020 - 09.2023
Some College (No Degree) - Medical Assistant
Community College Workforce Alliance
High School Diploma -
Thomas Dale High School