Summary
Overview
Work History
Education
Skills
Timeline
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Nakia Gregory

San Antonio

Summary

Dynamic and adaptable professional with a proven track record at Dutch Bros and Aveda Institute San Antonio, excelling in customer service and product knowledge. Demonstrated ability to enhance customer experiences and drive sales through expert recommendations and teamwork. Achieved significant improvements in client satisfaction and operational efficiency, embodying a commitment to quality and collaboration.

Overview

2
2
years of professional experience

Work History

Barista

Dutch Bros
09.2022 - Current
  • Delivered exceptional customer experiences by engaging with guests in a friendly, high-energy environment.
  • Maintained extensive knowledge of Dutch Bros’ menu, including specialty drinks and seasonal offerings, to provide recommendations and upsell effectively.
  • Processed high-volume transactions quickly and accurately while maintaining a positive and welcoming attitude.
  • Contributed to a fun and energetic team culture, embracing Dutch Bros’ core values of speed, quality, and service.
  • Supported team members by multitasking, assisting with prep work, and maintaining a clean and organized workspace.
  • Fostered a positive work environment by bringing enthusiasm and adaptability to every shift.
  • Restocked inventory, including syrups, coffee beans, and dairy products, to maintain smooth operations during busy hours.
  • Followed opening and closing procedures, including cash handling and cleaning, to ensure store readiness for the next shift.

AVEDA INSTITUTE INTERN

Aveda Institute San Antonio
02.2024 - 08.2024
  • Provided personalized consultations to clients, recommending Aveda products and services based on individual needs and hair/skin types.
  • Delivered exceptional customer service by creating a welcoming and relaxing environment, ensuring a positive client experience.
  • Assisted in booking appointments, managing client check-ins, and maintaining detailed service records.
  • Gained hands-on experience with Aveda’s plant-based hair, skin, and body care products, applying knowledge of natural ingredients and sustainability.
  • Practiced facial treatments, waxing, and basic spa services following Aveda’s holistic approach to beauty and wellness.
  • Educated clients on Aveda’s product line, ingredients, and benefits, successfully driving retail sales.
  • Assisted in product demonstrations, showcasing proper application techniques and promoting at-home care routines.
  • Maintained knowledge of current beauty trends and Aveda’s signature services to provide informed recommendations.
  • Followed strict sanitation and hygiene protocols to ensure a safe and clean work environment.
  • Regularly sanitized tools, workstations, and treatment areas in compliance with state board regulations.
  • Maintained professionalism by adhering to Aveda’s dress code, service standards, and client confidentiality policies.

Education

Esthetician Certification -

Aveda Institute San Antonio
San Antonio, TX
08-2024

High School Diploma -

Veterans High School
San Antonio, TX
05-2022

Skills

  • Team Work and Collaboration
  • Customer Service
  • Adaptable
  • Product Knowledge

Timeline

AVEDA INSTITUTE INTERN

Aveda Institute San Antonio
02.2024 - 08.2024

Barista

Dutch Bros
09.2022 - Current

Esthetician Certification -

Aveda Institute San Antonio

High School Diploma -

Veterans High School

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Nakia Gregory