Summary
Overview
Work History
Education
Skills
Timeline
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Nakia Hardie

Jasper

Summary

Experienced healthcare professional dedicated to delivering exceptional patient service. Demonstrates effective management of patient interactions and issue resolution. Collaborative team player with a strong focus on achieving results and adapting to changing needs. Highly skilled in communication and problem-solving, recognized for reliability and flexibility. Ready to contribute to the excellence of patient care.

Overview

14
14
years of professional experience

Work History

Patient Services Representative II

Cardiovascular Associates, Ltd.
07.2021 - Current
  • Medical office position responsible for front office processes
  • Explain and enroll patients in the patient portal
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used EPIC to schedule appointments.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.

Optician/Receptionist

Walmart
05.2017 - 11.2019
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.

Assistant Housing Choice Voucher Coordinator

Jasper Housing Authority
02.2011 - 04.2017
  • Hired as Maintenance Supervisor, answering calls on 500 plus tenants regarding maintenance issues
  • Ordering maintenance supplies and entering inventory
  • Conducting annual inventory of the office furniture and equipment
  • Conducting annual inventory of maintenance inventory, ensuring reconciliation
  • Submitting various contractor bids for new construction or repairs
  • Keeping payroll records (sick and vacation time and calculating hours for biweekly payroll and overtime to be submitted to Executive Director
  • Conducting interviews with applicants for Section 8 and public housing apartments or houses
  • Reviewing data for all Section Eight Management Assessment Programs (SEMAP) in collaboration with information technology staff
  • Provided explanations regarding housing programs regulations, policies and procedures to tenants and owners

Education

Some College - Accounting

Bevill State Community College
Sumiton, AL

Skills

  • Patient Registration
  • Appointment Scheduling
  • Insurance Verification
  • Patient confidentiality
  • Regulatory Compliance
  • Problem-Solving
  • Team Leadership
  • Patient Education
  • Multitasking and Organization
  • Patient check-in
  • Registration and Admissions
  • Scheduling Diagnostic Procedures
  • EMR
  • Schedule Coordination
  • Caring and Empathetic
  • Building Rapport and Credibility
  • Administrative and Office Support
  • Attention to Detail

Timeline

Patient Services Representative II

Cardiovascular Associates, Ltd.
07.2021 - Current

Optician/Receptionist

Walmart
05.2017 - 11.2019

Assistant Housing Choice Voucher Coordinator

Jasper Housing Authority
02.2011 - 04.2017

Some College - Accounting

Bevill State Community College

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Nakia Hardie