Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nakia Hardy

Green Sea,SC
Nakia Hardy

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
years of professional experience

Work History

Hobbs Reality

Supervisor of Operations
07.2013 - Current

Job overview

  • Overseen 2-4 Emloyees
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

McDonalds Corp

Human Resources Payroll Specialist
06.2007 - 06.2009

Job overview

  • Payroll for 6 Locations
  • Account Receivable and Accounts Payable
  • End of Month Reports
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Maintained strict confidentiality of all payroll information and records.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
  • Reviewed time records for employees to verify accuracy of information.
  • Created new hire and termination documents for payroll.
  • Developed and implemented new payroll policies and procedures according to changing laws and regulations.
  • Assisted management in developing and tracking payroll budgets.
  • Audited timesheets and payroll records for accuracy.
  • Tracked employee vacation, sick and personal time.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed timecards and payroll data for team of employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Generated reports to track employee time and attendance.
  • Maintained confidentiality of employee records and payroll information.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Managed and updated employee benefits information.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Coordinated resolution of payroll discrepancies.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

MWE Group

Bookkeeper
02.2003 - 07.2005

Job overview

  • Account Receivable and Accounts Payable
  • End of Month Reports
  • Bookkeeping
  • Collections
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.

Education

Berkeley College
New York, NY

Associate from Business Administration / Accounting
06.1999

Skills

  • HR Information Systems
  • Employee File Updates
  • Benefits Administrator
  • Payroll Liabilities
  • Data Evaluation
  • Employment Data Tracking
  • Payroll Completion
  • HR Support
  • Deduction Calculation
  • Payroll Preparation
  • ADP Workforce Now
  • Administrative Support
  • Inventory Control
  • Compensation and Benefits
  • Personnel Records
  • Microsoft Office Suite
  • Balance Sheets
  • Processing Garnishments
  • Human Resources Procedures
  • Accounts Payable and Accounts Receivable
  • Wages and Salary
  • Tax Reporting
  • Microsoft Office
  • Child Support Orders
  • Process Control Documentation
  • Workers Compensation
  • Americans with Disabilities Act (ADA)
  • Closing Procedures
  • Payroll and Benefits Administration
  • Client Billing
  • Office Equipment
  • Database Maintenance
  • File and Records Management
  • Payroll Reconciliation
  • Confidential Document Control
  • Paycheck Distribution
  • Human Resources Services

Timeline

Supervisor of Operations

Hobbs Reality
07.2013 - Current

Human Resources Payroll Specialist

McDonalds Corp
06.2007 - 06.2009

Bookkeeper

MWE Group
02.2003 - 07.2005

Berkeley College

Associate from Business Administration / Accounting

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Nakia Hardy