Nakia Hatter
Sun Coast
Houston,TX
1
Certification
7
years of professional experience
Dynamic Field Safety Technician with a proven track record at Sun Coast, excelling in hazard identification and safety training delivery. Enhanced workplace safety through rigorous inspections and effective collaboration, resulting in improved compliance and incident resolution. Strong communicator with expertise in electrical safety and a commitment to fostering a culture of safety.
Work History
Field Safety Technician
1 Year 11 Months- Conducted safety inspections to identify potential hazards and ensure compliance with regulations.
- Assisted in the development and implementation of safety training programs for field staff.
- Monitored equipment usage and maintenance to uphold operational safety standards.
- Collaborated with team members to investigate incidents and recommend corrective actions.
- Maintained accurate documentation of safety protocols and incident reports for audits.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
Customer Service Representative
5 Years- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Assisted customers in troubleshooting service issues, enhancing overall satisfaction and loyalty.
- Collaborated with team members to improve service protocols, reducing resolution times.
- Mentored new representatives on best practices for customer interactions and system usage.
- Analyzed customer feedback to identify trends, driving process improvements across the department.
- Led training sessions for staff on updated products and services, enhancing product knowledge and performance.
- Streamlined reporting processes using CRM tools, improving data accuracy and accessibility for management review.
Education
Ekg - Medical
Skills
Workplace inspections
Hand tool safety
Hazard identification
Electrical safety
Fire safety management
Safety training delivery
Lockout and tagout procedures
Lifting operations
Certification
MMC, OSHA 10, Twic, CPR, safety essentials
Timeline
Field Safety Technician
Sun Coast
01.2024 - 12.2025Read More
Customer Service Representative
DIRECTV
10.2018 - 10.2023Read More
Lee College
Ekg from Medical
Read More