Nakia Hicks
Euclid,OH
Overview
15
15
years of professional experience
Work History
Machine Operator
Royal Plastics
Mentor, OH
09.2020 - Current
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Operated machining equipment safely with team of operators.
Virtual Customer Care
Aloft Hotel
Beachwood, OH
01.2015 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Quality Control Inspector
Royal Plastics
Mentor, OH
03.2021 - 05.2022
- Created and deployed best practices to improve efficiency and reduce defects.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
Packer Operator
Amazon
Cleveland, OH
12.2017 - 01.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Monitored outgoing packages for proper labels and accurate address information.
Education
Esthetician - Skin Disorders And Treatments
LaBarberia Institute of Hair
Cleveland, OH02.2020
Associate Of Business Administration - Communications
Youngstown State University
Youngstown, OH04.2013
Visual Design -
Virginia Marti College of Art And Design
Lakewood, OH05.2007
Skills
- Line Work
- Defect Identification
- Knowledge of Production Processes
- Packing Slip Verification
- Safe Machine Operation
- Safety Standards Compliance
- Basic Math
- Production Equipment Experience
- Reading and Determining Measurements
- Handheld Scanners
- Good Communication
- OSHA Certification
- Automated Assembly
- Workplace Safety
- Heavy Lifting
- Materials Assembly
- Quality Inspections and Reporting
- Shipping and Labeling
- Teamwork and Communication
- Attention to Detail
- Quality Control
- Machinery Operation
- Computer Skills
- Duty Assignments
- Visual Inspections
- Measuring Tools
- Monitoring Line Supplies
- Heavy Duty Machinery
Timeline
Quality Control Inspector
Royal Plastics
03.2021 - 05.2022
Machine Operator
Royal Plastics
09.2020 - Current
Packer Operator
Amazon
12.2017 - 01.2021
Virtual Customer Care
Aloft Hotel
01.2015 - Current
Esthetician - Skin Disorders And Treatments
LaBarberia Institute of Hair
Associate Of Business Administration - Communications
Youngstown State University
Visual Design -
Virginia Marti College of Art And Design
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