Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakia Hollowman

Ft. Pierce,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

7
7
years of professional experience

Work History

Sales Representative

Teleperformance
08.2023 - 11.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Manager

McDonald's
10.2021 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Crew Member

Checkers
06.2020 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.

Private Caregiver

Above And Beyond Quality Care
01.2017 - 05.2020
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.

Education

High School Diploma -

St. Lucie West Centennial High School
Port Saint Lucie, FL
05.2022

Skills

  • Account Development
  • Process Improvement
  • Customer Needs Assessment
  • Revenue Generation
  • Incident Reporting
  • Patient Companionship
  • Behavior Redirection
  • Housekeeping
  • Meal Preparation
  • Time Management
  • Strong Ethics
  • Complex Problem-Solving
  • Patient Care
  • Direct Patient Care
  • Problem-Solving
  • Relationship Building
  • Transportation services

Timeline

Sales Representative

Teleperformance
08.2023 - 11.2023

Manager

McDonald's
10.2021 - 08.2023

Crew Member

Checkers
06.2020 - 08.2021

Private Caregiver

Above And Beyond Quality Care
01.2017 - 05.2020

High School Diploma -

St. Lucie West Centennial High School

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Nakia Hollowman